Dynamic announcement in IPCC Enterprise 6.0

[garg.atul]

Hi all,

We are running IPCC Enterprise 6.0, the client requirement is that the agents should be able to insert the announcements in the script as and when required without touching the IPCC servers (ICM, QM?)

Does IPCC have a feature wherein agent can place a wave file in a particular folder and script should play the same?

Also once the wave file is deleted from the location it should automatically be excluded from the script.

Regards

Atul.

[Zin.Karzazi]

I think this might help you:

http://forums.cisco.com/eforum/servlet/NetProf?page=netprof&forum=Unified%20Communications%20and%20Video&topic=Contact%20Center&CommCmd=MB%3Fcmd%3Ddisplay_location%26location%3D.1dd7d4a6

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Karzazi