E1 controller - Problem with outgoing calls

[Dimitris Mingos]

Hello,

In our client we have an E1 contorller in a Cisco 2921 router.

The incoming calls work just fine, but when we try to make an outgoing call, the debug shows us that the calling number is the specific extention of the phone for example "2050", so we are unable to make any outgoing calls.

Please give us a work around!

Thank you!

[Michael Ciulei]

Hi Dimitris,

  Please post the result of debug isdn q931, and post the dial-peers that you have configured or a sh run.

Thanks,

Michael,

[phooghen]

There are different ways to achieve this.

You can for example configure the Route Group on the Callmanager to add a "Prefix Digit" in the Called party transformation section.

Pierre.

[nitsinha]

Hi Dimitris,

How many digits is the Telco expecting to receive in an outbound call setup message in this case?

Post the output of 'debug isdn q931' since i want to check the error code you are receiving when the outbound call fails.

Is the gateway mgcp or h323?

Are all the outbound calls(long distance, national etc) failing?

Regards

Nitesh Sinha

[Dimitris Mingos]

Hi to all,

Thank you for your replays.

Due to Christmas Holidays I will be able to work on the router again on Monday.

The Telco provider is expecting to receice 10 digits i.e the head number or any of the DID range.

He is getting instead the ephone-dn number.

I will post the requsted sh run on Monay.

Thank you.

[dijohn]

I assume from ephone-dn part that it is a CME with a E1 connection.

If yes,

then

You could do the following

-- Have a translation profile on the voice-port ie voice-port 0/0/0

-- or on the outbound POTS dial-peer

voice translation-rule 1
 rule 1 /^3.../ /678967\0/ or rule 1 /^\(3...\)/ /678967\1/ ==> for ANI based on the calling ephone DN
rule 1 /^3.../ /6789671234/   ===> To replace all calling number(ephone dn's) with the headnumber 
6789671234

voice translation-profile ANI2PSTN

translate calling 1

dial-peer voice 110 pots

ranslation-profile outgoing ANI2PSTN

port 0/0/0:15

This will affect all calls going out through this dial-peer

Or Alternatively you can configure the same on the voice-port
EU-R1-HQ(config)#voice-port 0/0/0:15                                             
EU-R1-HQ(config-voiceport)#translation-profile outgoing ANI2PSTN

This will affect all the calls going out this port.

Here's a doc which explains how to configure voice translation rules

http://www.cisco.com/en/US/tech/tk652/tk90/technologies_tech_note09186a0080325e8e.shtml#simple

HTH. Rate if this helps

[dijohn]

I assume from ephone-dn part that it is a CME with a E1 connection.

If yes,

then

You could do the following

-- Have a translation profile on the voice-port ie voice-port 0/0/0

-- or on the outbound POTS dial-peer

voice translation-rule 1
 rule 1 /^3.../ /678967\0/ or rule 1 /^\(3...\)/ /678967\1/ ==> for ANI based on the calling ephone DN
rule 1 /^3.../ /6789671234/   ===> To replace all calling number(ephone dn's) with the headnumber 
6789671234

voice translation-profile ANI2PSTN

translate calling 1

dial-peer voice 110 pots

ranslation-profile outgoing ANI2PSTN

port 0/0/0:15

This will affect all calls going out through this dial-peer

Or Alternatively you can configure the same on the voice-port
EU-R1-HQ(config)#voice-port 0/0/0:15                                             
EU-R1-HQ(config-voiceport)#translation-profile outgoing ANI2PSTN

This will affect all the calls going out this port.

Here's a doc which explains how to configure voice translation rules

http://www.cisco.com/en/US/tech/tk652/tk90/technologies_tech_note09186a0080325e8e.shtml#simple

HTH. Rate if this helps

[dijohn]

I assume from ephone-dn part that it is a CME with a E1 connection.

If yes,

then

You could do the following

-- Have a translation profile on the voice-port ie voice-port 0/0/0

-- or on the outbound POTS dial-peer

voice translation-rule 1
 rule 1 /^3.../ /678967\0/ or rule 1 /^\(3...\)/ /678967\1/ ==> for ANI based on the calling ephone DN
rule 1 /^3.../ /6789671234/   ===> To replace all calling number(ephone dn's) with the headnumber 
6789671234

voice translation-profile ANI2PSTN

translate calling 1

dial-peer voice 110 pots

ranslation-profile outgoing ANI2PSTN

port 0/0/0:15

This will affect all calls going out through this dial-peer

Or Alternatively you can configure the same on the voice-port
EU-R1-HQ(config)#voice-port 0/0/0:15                                             
EU-R1-HQ(config-voiceport)#translation-profile outgoing ANI2PSTN

This will affect all the calls going out this port.

Here's a doc which explains how to configure voice translation rules

http://www.cisco.com/en/US/tech/tk652/tk90/technologies_tech_note09186a0080325e8e.shtml#simple

HTH. Rate if this helps

[Dimitris Mingos]

Thank you,

Translation rules solved my issue with incomming and outgoing calls