If your CER is configured to be integrated with your PSALI provider (like West or Red Sky) then you're integration might be broken.
If your CER is not configured to be integrated, then CER settings don't matter externally, they only matter internal to your business. You most likely need to update your PSALI information, with your PSALI provider (like your telco, West, Red Sky,e etc.).
I am new to CER and phones and I have no idea what you just told me, all I know for sure is the the address configured for a location that called 911 was not the same as what we have configured in CER and I am not sure what to do to fix it and if it is related to the CER license
Been working on getting the licensing fixed for over a month now. I will definitely look into the free training thanks. So what does the phone tracking do? When I checked the call history on the CER console it looked as though it was doing the translation of the caller ID correctly but the 911 person who took the call said the caller ID did not match how or is that related to the CER phone tracking licenses? what is PLM sorry I do not known the acronyms
CER can track a phone's location...sort of...within your business. I.e., Say someone unplugs their phone from floor 1, walks it upstairs to floor 2, and plugs it in. Within 30 minutes, CER will "see" this phone move, and when the phone calls 911, CER will modify the calling parameters accordingly, such that the correct outgoing Caller ID is shown to the 911 operator. That's the only thing you control in CER...the caller ID of your call to 911...if you are not directly integrated to a PSALI provider.
PLM = Prime License Manager, it's the software which tracks your license utilzation across CUCM, CUC and CER....oh no....more acronyms.
CUCM = Cisco Unified Communications Manager (aka the phone system)
CUC = Cisco Unity Connection (aka voicemail)
Then, like I was saying, the data the operator looks at comes from something outside of your business, and not from CER. If you don't know who manages your PSALI service (and thus your addresses), you should start with a call to your telephone company. If you were paying another company like West or RedSky, then you would talk to them instead.
That is where I thought the issue was, the telcom but they think they have it entered correctly but I have them rechecking it and so far they won't respond back to me in the last week
This all came to my attention because our local 911 dispatcher contacted me and told me that the address that showed up on there caller ID was different from the location that the called said they were at. I confirmed with the caller what there location was and confirmed that it was different than what 911 caller id received. I went into the CER system and found that the phone tracking licenses has expired and wondered if that was the reason that the caller ID on the dispatchers phone was wrong and it sounds more like it just helps you to located the exact phone, switch that the phone is attached too. I checked the call history on the CER for that call and it looks like it is configured to translate the information to the 911 dispatcher correctly and last but not least I checked with the telcom to see if they had the correct information.
So can you confirm that the CER license expiration have nothing to do with the caller ID are wrong?
Great info but unfortunately I can not see the pic you included. I do not know when the licenses expired, I have only been here a little less than 7 months but they have been expired at least that long. We are looking to fix that but we have to wade through some bureaucracy to do that, I am going to re-read through everything you guys gave me and see if can figure out what needes to be fixed
No, I said people who know it inside and out, not "barely able to spell CER"
Unfortunately, businesses don't generally care about quality, just money. You found a bad one, I'm afraid.
Well, good luck.