The old (Cisco brand) Attendant Console online\offline button worked in conjunction with a Pilot point in CUCM. My understanding in the new CUEAC does not. We have many receptionists who handle the main lines for their subsidiary company. I thought I’d throw this question to the community to see how people setup their Arc Solutions AC (Enterprise) as far as an open\closed toggle.
The preference is that our main numbers ring directly to the receptionist (no auto attendant), and the calls go right to voicemail or an answering servers if the receptionist hasn’t clicked the “online” button.
I’ve configured a hunt group in my tests, and that works okay if I assign the toggle to an open extension button, but is there an easier way to handle this that perhaps I’m overlooking?
I’m running CUCM 7.15 and CUEAC 8.6.2
Thanks in advance!