05-26-2011 08:29 PM - edited 03-16-2019 05:10 AM
Hi All,
I just got my hands on 8961. Unlike the 79 series, i am having some difficulties trying to edit the soft keys from the call manager. Any experts out there that could lend a hand? The user manual mentioned only about editing the phone templete and did not mention the softkey.
05-26-2011 10:19 PM
mod please delete this post.
05-27-2011 02:53 AM
There are 'almost' no mods here, posts are deleted only for serious reasons.
Even if you posted in error there is no problem at all.
05-29-2011 06:17 PM
Thanks for the heads up.
Still I need a solution to my question..
05-29-2011 07:32 PM
That is covered in the phone administration guide.
HTH
java
if this helps, please rate
www.cisco.com/go/pdihelpdesk
05-31-2011 06:54 PM
Hi javalenc,
I'm getting this from the hyperlink.
The file or application you are trying to access may require additional entitlement or you are trying to access a file with an invalid name. Additional entitlement levels are granted based on a users relationship with Cisco on a per-application basis.
I had tried this though,
it does not explain how to modify the softkey.
06-01-2011 06:50 AM
I tried both links and they work fine, it must be something on your end or with your browser.
Search CCO for 8961 + Administration guide, then once you find it, go to the "Configuring Features, Templates, Services, and Users" chapter.
You can limit the appearance of some telephony features on the Cisco Unified IP Phone 8961, 9951, and 9971 by enabling or disabling these features in the feature control policy configuration. When you disable a feature in the feature control policy configuration for a phone, you restrict the user's access to the feature and the softkeys associated with the feature does not display on the phone.
To create a Feature Control Policy, follow these steps:
Procedure
Step 1 From Cisco Unified Communications Manager Administration, choose Device > Device Settings > Feature Control Policy.
The Find and List Feature Control Policy window displays.
HTH
java
If this helps, please rate
www.cisco.com/go/pdihelpdesk
05-31-2011 11:05 PM
Pls use the button button template to configure the features.
You could configure 4 features on the 4 feature button. 1 for dn.
Sent from Cisco Technical Support iPhone App
06-01-2011 07:30 PM
HI yenlung,
I am referring the softkey, not the feature button. What I am asking is the possibility to modify softkey like the 79 series.
04-14-2013 01:11 PM
Hi Lewis,
The Cisco Unified IP Phone 8961, 9951, and 9971 does not use softkey templates in Cisco Unified Communications Manager administration.
Thanks!
04-14-2013 02:03 PM
Hi Lewis,
There is hard button on the lower right corner of the phone with an arrow pointing to a man (symbol). That hard button is a button which can be used for transfering calls.
Thanks!
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