ELM showing as CUC Basic instead of CUWL

[balitewiczp]

I have ELM Version: 9.1.1.20000-5, running coterm on the cucm pub.  I have cuwl licenses loaded, and have PI's for both CUCM and CUC.  Sychrnoziation status is good.

License Management / Licenses  shows that CUWL Standard licenses were purchased, but Dasboad shows as being Basic messaging, rather than CUWL standard messaging.

This is causing my cuc server to show licenses as expired and stop working.

anyone know of a way to fix this?

[Aman Soi]

[+5] to Mr. Rob for sharing the bug.

regds,

aman

[balitewiczp]

[balitewiczp]

So if I add a user, it pulls from Basic messaging, which i believe from earlier posts, should not happen.

[Jonathan Schulenberg · Accepted solution]

Does the Alias of the mailbox in CXN match the username of an End User license being consumed by CUCM? For example, if the Owner User ID is jsmith on a phone in CUCM, the mailbox alias must also be jsmith for the same license to be utilized. What I see most often is people forget to set Owner User ID at all, which then counts as an Unassociated Device (CUCM Admin > System > Licensing).

Please remember to rate helpful responses and identify helpful or correct answers.

[Aman Soi · Accepted solution]

Hi,

In addition to what Mr. Jonathan has said, try that as well.

Also,this means you have purchased 58 CUWL standard messaging users and should have same value in all 3 fields including BAsic messaging. that is what the bug says even though license usage is correct.

regds,

aman

[balitewiczp]

Definetly do not have the owner user id set in cucm

[balitewiczp]

Ok, is it the Owner User ID in UCM that ties the CUWL Phone and Voicemail Licenses together?  

I have 58 CUWL , and therefore 58 CUWL licenses.  When I create a unity connection user, the ELM takes it from Basic Messaging, rather than CUWL Messaging.   in UCM, I do not have the owner user id set.

Apologies for reasking, just clarifying

[Aman Soi]

Hi,

We can say that Owner USerID in CUCM  and Alias in Unity Connection does that .Moreover,it is easy to track license usage in CUCM ELM  and UCXN.

If we do not create OwnerUSerID configured  in  Call Manager , we see Unassigned devices in Call Manager under System---Licensing ---License Usage Report .

Also, when we simply create a user in Unity Connection , it takes BAsic Messaging License keeping above mentioned Bug  in mind.

regds,

aman