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EM in CME 8.6

acharyr123
Level 3
Level 3

Hi,

I have configured EM in CME 8.6..Attached configuration for your reference. I am using 7942 phones.

I press service button & select EM, it asks to put username & password. I put the credential: username: partha, password: cisco. The phone goes to reset state & doesn't come up properly until i do a manual reset. Once i press Logout, the phone gets stuck. Once i manually reset the phone, the phone doesn't give me the DN number at all that i configured in the logout profile. Attached the EM config.

CME version: 8.6

IOS: 15.1

Phone type: 7942

======================================================================

voice logout-profile 1

pin 1234

user 1 password cisco

number 002 type normal

!

voice user-profile 1

pin 12345

user partha password cisco

number 004 type normal

!

telephony-service

no auto-reg-ephone

authentication credential webadmin c1sc0@123

timeouts interdigit 2

url services http://10.111.220.33/voiceview/common/login.do

url authentication http://10.111.220.31/CCMCIP/authenticate.asp 

ephone 1

logout-profile 1

======================================================================

Kindly suggest:

11 Replies 11

paolo bevilacqua
Hall of Fame
Hall of Fame

Please mention exact IOS and phone firmware version.

Hi,

CME version is: 8.6

IOS: 151-4.M3

Phone Firmware: cmterm-7942_7962-sccp.9-2-3

Rgds,

Partha

Can you try phone FW 9.1.1SR1 ?

I tried the FW suggested by you..but the issue remains same…any suggestion plz !!

Rgds

Vipul Jindal
Cisco Employee
Cisco Employee

do you have any ip http port configured??

thanks,

vipul

Ip http port is not configured.

Rgds,

Partha

Have you configured your ephone-dns for the actual DNs on the logout/user profiles?  (003 and 004)

Chris

Hi,

I have done the following:

========================================================================

voice logout-profile 1

pin 1234

user 1 password pcs1234

number 350 type normal

!

voice user-profile 1

pin 1234

user partha password pcs1234

!

Ephone 6

Logout-profile 1

Type 7942

Mac

=========================================================================

Rgds,

Partha

Try:

ephone-dn 1

number 350

ephone-dn 2

number xxx (put whatever you were going to have as your user profile dn here)

voice user-profile 1

number xxx (number created above)

Chris

Hi,

Thanks for your reply…I configured as you suggested, but the issue remains same. If I press Logout, the phone hangs..i need to press the exit button then only it works….same thing happens while logging in into EM…any suggestion!!

Rgds,

partha

I am having the same issue with CME 8.6 , IOS ver 15.1(4)M4 , and Phone firmware ver 9.1.1 . When I login or logout of EM it hangs until you press exit a coule times. The profile loads fine and it works after hitting exit a couple times and the same when you logout, it hangs until you press exit a couple times. Has anyone come up with the fix on this yet? thanks.