EM login time on 7960's and 7911 excessive. CUCM 7.1.5

[rfawns]

Has anyone experienced an excess login time when using extension mobility on 7960's and 7911. When using 7940's it flips over in about 3 second. When using a 7960, it does change DN quickly, but then goes through a sequence of "obtaining IP address", "checking for CM" and "applying softkey template", before actually settling with the configured UDP, this takes about 15 - 20 seconds. When using a 7911, it presents the screen as if it is loading new software - but doesn't, then changes, again this may take about 20 seconds to complete.

I have tried changing the phone load on the 7960 to the most recent but no difference.

[Leonardo Santana]

Hello,

The IP Phones are on the same site?

Did you check the bug tool kit?

Thanks

[rfawns]

Hi.

Thanks for the response.

All 7960's and 7911's are effected regardless of where they are in the network/site, but 7940's on various sites are OK.

I did check the bug toolkit but found nothing.

Thanks.

[acampbell]

Hi,

I think this sounds like your phones are resetting instead of retarting at EM login/out

On this link :-

http://www.cisco.com/en/US/products/sw/voicesw/ps556/products_tech_note09186a0080093e72.shtml#p-3

After a login or logout is performed, the phone resets instead of restarting.
•Problem: The phone uses DNS to resolve the Cisco CallManager name.

•Solution: Change System > Server name to an IP address. Reset the phone and try the login/logout procedure again.

Regards
Alex

Please rate useful posts

[rfawns]

Hi Alex,

Thanks for a reply, but all our CM's are IP addresses and not names, and doesn't explain the difference between 7960's and 7940's.

Thanks

Rod

[rfawns]

Hi all,

I have resolved the lengthy login time, by making sure the USER LOCALE was set to English UK on all devices. This is a v7 migration from v4 so most devices are set to English US, but the default in our v7 is set for English UK, and the login/logout issue is due to it changing locales.

Regards.

Rod

[Imran Ul Haq]

Hi There,

We experienced the same problem in our organisation:

On all nodes in the CUCM cluster:

utils service restart Cisco Tomcat

This caused exactly the same issues as you were having.

May come in handy for some readers.

Regards

Imran

[rfawns]

Hi Imran,

Thanks for the reply.

Did restarting the tomcat service resolve the problem or did you have to change the locales as well?

Regards,

Rod

[Imran Ul Haq]

restarting the tomcat service worked perfectly for us, but the default system locale is configured as English UK, not english US as you stated.

Tip: Cisco tomcat is repeatedly seen as the most troublesome service that runs on a cisco call manager.

Glad to hear you fixed it though.

I am quite new to the phone system world - we run cucm, uccx and cisco unity connection now  - and with all this learning - im loving it.