10-20-2009 09:53 AM - edited 03-15-2019 08:09 PM
Here is the scenario:
When we are required to evacuate our facilities (fire, hurricane etc.) we are looking for a way to either:
A) Log all of the agents out at once. The system is currently setup to recognize that all agents are logged out and revert to the âEmergency Messageâ during the predefined business hours.
B) Cause the IPCC system to revert to an âEmergency Messageâ either through the click of a button or by dialing into a hidden menu from an external phone and changing to an âEmergency Messageâ.
What would be the best method to solve this issue?
We are currently running IPCC 4.0(5)SR02_Build044 Premium
10-20-2009 10:13 AM
A single click is unlikely. Your best bet is to build an IVR application that saves the choices made by the user to a file in the document repository. You can then add another check to your existing scripts to parse this XML file and decide what actions to take regardless of the agents' status.
10-20-2009 12:29 PM
I didnt think a click would happen, but you never know. As far as the second option goes, i think that is the right idea, just not so sure about implementation. Can you point me to some code samples?
10-21-2009 05:39 AM
I have been attempting to do as you suggested but i cant figure out what method i need to use to write the igit String to the XML file.
What i have so far is:
Get Digit String
Create File Document
Write Fie Document
So how do i tell it what to write to the document?
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