When we are required to evacuate our facilities (fire, hurricane etc.) we are looking for a way to either:
A) Log all of the agents out at once. The system is currently setup to recognize that all agents are logged out and revert to the âEmergency Messageâ during the predefined business hours.
B) Cause the IPCC system to revert to an âEmergency Messageâ either through the click of a button or by dialing into a hidden menu from an external phone and changing to an âEmergency Messageâ.
What would be the best method to solve this issue?
We are currently running IPCC 4.0(5)SR02_Build044 Premium
A single click is unlikely. Your best bet is to build an IVR application that saves the choices made by the user to a file in the document repository. You can then add another check to your existing scripts to parse this XML file and decide what actions to take regardless of the agents' status.