End call from handset

[FABRIZIO CANONICI]

Hello,

my customer ask me if it is possible to end every call when hang up the handset instead to use the headset button or speaker button, i didn't find any settings, someone can help me?

Thank you in advance

Fabrizio

[Chris Deren]

Sure, there is no setting for it, simply drop the handset and that will end the call.

Chris

[FABRIZIO CANONICI]

Hi Chris,

sure, but if i use the speaker and i drop the handset the call remains active until we use the speaker button or the softkey button, i'd like to end the call with the handset even if i use the speaker.

Fabrizio

[Chris Deren]

Got it, unfortunately there is no way to overwrite the speaker with handset. I guess I am puzzled why would one be on speaker and at the same time use handset? Or why would one want to pick up handset to kill speaker call, when he/she can either press EndCall softkey or press the speaker button?

HTH,

Chris

[FABRIZIO CANONICI]

I know that it may seem unusual, i start the call with the handset and i need to get the hands free so i use the speaker button, at the end of the call i hang up the handset, in this situation the users of my customer expect that the call closes.

I thought it was not possible, but wanted to be sure.

Thank you for your answer.

Fabrizio

[paolo bevilacqua]

It is logical that one cannot end a call replacing the handset when you are on hands-free.

The reason is that the normal behavoir is to go from handset to speaker, then hang-up handset, then end call with a button or go back to handset by picking it up and turning speaker off. All controlled actions that would not be possible with the behavoir your users wanted.

[FABRIZIO CANONICI]

Thanks to everyone.

Fabrizio

[Chris Deren]

You're welcome, sorry you did not get the answer you wanted, but fact is a fact :-)

HTH, please rate all useful posts!

Chris

[FABRIZIO CANONICI]

Chris,

don't worry, I had the answer I was looking for

Fabrizio