Ephone type for 7942, 7962 not appearing.

Andrew Mathu · ‎04-25-2013

Hi Guys,

I,m trying to configure a 2801 router to act as a call processor in a network. Under ephone I'm looking for the 7942, 7962 and 7937 phone types but they do not appear. I've downloaded their respective firmware files but still no success.

The router is using an advanced enterprisek9-mz.124-25g IOS. Below is the running config. Any idea what the problem couold be?

!

version 12.4

service timestamps debug datetime msec

service timestamps log datetime msec

no service password-encryption

!

hostname CATALYST_VG

!

boot-start-marker

boot-end-marker

!

enable secret 5 $1$q/8M$aMrYHel160Fe3TkqlMXQB1

!

no aaa new-model

no network-clock-participate wic 3

ip cef

!

no ip domain lookup

ip domain name catalystprincipal.com

ip auth-proxy max-nodata-conns 3

ip admission max-nodata-conns 3

!

isdn switch-type primary-net5

!

voice-card 0

dsp services dspfarm

!

voice service voip

allow-connections h323 to h323

allow-connections h323 to sip

allow-connections sip to h323

allow-connections sip to sip

fax protocol t38 ls-redundancy 0 hs-redundancy 0 fallback none

!

voice class codec 1

codec preference 1 g729r8

codec preference 2 g729br8

codec preference 3 g711alaw

codec preference 4 g711ulaw

!

voice translation-rule 1

rule 2 /^4296/ //

!

voice translation-profile INCOMING-E1

translate called 1

!

username catalyst secret 5 $1$e9pG$LQ4vOtFkkuIRnhWyha5W.1

!

controller E1 0/3/0

!

controller E1 0/3/1

!

interface FastEthernet0/0

no ip address

duplex auto

speed auto

!

interface FastEthernet0/0.10

description CMS_VG INTERFACE FOR VOICE VLAN

encapsulation dot1Q 10

ip address 192.168.10.1 255.255.255.0

!

interface FastEthernet0/0.20

description CMS_VG INTERFACE FOR DATA VLAN

encapsulation dot1Q 20

ip address 192.168.20.1 255.255.255.0

!

interface FastEthernet0/1

ip address 192.168.30.1 255.255.255.0

duplex auto

speed auto

!

interface Serial0/2/0

no ip address

shutdown

clock rate 2000000

!

interface Serial0/2/1

no ip address

shutdown

clock rate 2000000

!

ip forward-protocol nd

ip route 0.0.0.0 0.0.0.0 192.168.20.254

ip route 192.168.30.3 255.255.255.255 192.168.10.254

!

ip dns server

!

ip http server

no ip http secure-server

ip http path flash:GUI

!

disable-eadi

!

tftp-server flash:XMLDefault.cnf.xml

tftp-server flash:SEPDEFAULT.cnf

tftp-server flash:apps42.9-3-1ES13.sbn

tftp-server flash:cnu42.9-3-1ES13.sbn

tftp-server flash:cvm42sccp.9-3-1ES13.sbn

tftp-server flash:dsp42.9-3-1ES13.sbn

tftp-server flash:jar42sccp.9-3-1ES13.sbn

tftp-server flash:SCCP42.9-3-1SR2-1S.loads

tftp-server flash:term42.default.loads

tftp-server flash:term62.default.loads

tftp-server flash:/term62.default.loads

tftp-server flash:/term42.default.loads

!

control-plane

!

sccp local FastEthernet0/0.10

sccp

!

sccp ccm group 1

bind interface FastEthernet0/0.10

associate profile 1 register conf_dsp_1

!

dspfarm profile 1 conference

codec g711ulaw

codec g711alaw

codec g729ar8

codec g729abr8

codec g729r8

codec g729br8

maximum sessions 7

associate application SCCP

shutdown

!

dial-peer voice 500 voip

description "Voicemail Dialpeer"

destination-pattern 5..

session protocol sipv2

session target ipv4:192.168.10.2

dtmf-relay sip-notify

codec g711ulaw

no vad

!

dial-peer voice 100 pots

description "PSTN Dialpeer"

destination-pattern 9.T

incoming called-number 9T

direct-inward-dial

!

dial-peer voice 1 voip

description "Safaricom GSM Dialpeer"

destination-pattern 907[0-2].......

session protocol sipv2

session target ipv4:192.168.30.3

dtmf-relay rtp-nte

codec g711ulaw

no vad

!

dial-peer voice 2 voip

description "Airtel GSM Dialpeer"

destination-pattern 907[3,8].......

session protocol sipv2

session target ipv4:192.168.30.3

dtmf-relay rtp-nte

codec g711ulaw

no vad

!

telephony-service

load 7960-7940 SCCP42

max-ephones 30

max-dn 150

ip source-address 192.168.10.1 port 2000

system message Catalyst Management Services

sdspfarm units 5

sdspfarm tag 1 conf_dsp_1

time-zone 31

date-format dd-mm-yy

create cnf-files version-stamp 7960 Apr 25 2013 16:54:15

voicemail 500

mwi relay

max-conferences 8 gain -6

moh music-on-hold.au

web admin system name cmsadmin password admin

dn-webedit

time-webedit

transfer-system full-consult

transfer-pattern 9.T

transfer-pattern ...

after-hours block pattern 1 9T 7-24

after-hours day Sun 00:00 23:59

after-hours day Mon 00:00 23:59

after-hours day Tue 00:00 23:59

after-hours day Wed 00:00 23:59

after-hours day Thu 00:00 23:59

after-hours day Fri 00:00 23:59

after-hours day Sat 00:00 23:59

directory entry 1 000 name Reception

directory entry 2 001 name Paul Kavuma

directory entry 3 002 name Biniam Yohannes

directory entry 4 003 name Rajal Upadhyaya

directory entry 5 004 name Marlene Ngoyi

directory entry 6 005 name Vaishal Shah

directory entry 7 006 name Rosemary Ngure

directory entry 8 007 name Nixon Muthangya

directory entry 9 008 name Nyawira Gitau

directory entry 10 009 name Stephen Macharia

directory entry 12 011 name Bernard Ouma

directory entry 13 030 name Main Boardroom

directory entry 14 016 name Server Room

directory entry 15 020 name Vincent Rague

directory entry 16 021 name Seeta Shah

directory entry 17 030 name Main Boardroom

directory entry 18 031 name Meeting Room

directory entry 19 032 name Cubby Hole

directory entry 11 010 name Martha Osier

!

ephone-template 1

softkeys idle Redial Newcall Cfwdall Dnd

softkeys alerting Callback Endcall

softkeys connected Hold Trnsfer Endcall Confrn

!

ephone-template 2

softkeys idle Redial Newcall Cfwdall Dnd Pickup

softkeys alerting Callback Endcall

softkeys connected Hold Endcall Trnsfer Confrn

!

ephone-template 3

softkeys idle Redial Newcall

softkeys alerting Callback Endcall

softkeys connected Hold Endcall Trnsfer Confrn

!

ephone-dn 1 dual-line

number 000

pickup-group 10

label Reception - 000

description Reception

name Reception

!

ephone-dn 2 dual-line

number 001

pickup-group 10

label Paul Kavuma - 001

description Paul Kavuma

name Paul Kavuma

!

ephone-dn 3 dual-line

number 002

pickup-group 10

label Biniam Yohannes - 002

description Biniam Yohannes

name Biniam Yohannes

!

ephone-dn 4 dual-line

number 003

pickup-group 10

label Rajal Upadhyaya - 003

description Rajal Upadhyaya

name Rajal Upadhyaya

!

ephone-dn 5 dual-line

number 004

pickup-group 10

label Marlene Ngoyi - 004

description Marlene Ngoyi

name Marlene Ngoyi

!

ephone-dn 6 dual-line

number 005

pickup-group 10

label Vaishal Shah - 005

description Vaishal Shah

name Vaishal Shah

!

ephone-dn 7 dual-line

number 006

pickup-group 10

label Rosemary Ngure - 006

description Rosemary Ngure

name Rosemary Ngure

!

ephone-dn 8 dual-line

number 007

pickup-group 10

label Nixon Muthangya - 007

description Nixon Muthangya

name Nixon Muthangya

!

ephone-dn 9 dual-line

number 008

pickup-group 10

label Nyawira Gitau - 008

description Nyawira Gitau

name Nyawira Gitau

!

ephone-dn 10 dual-line

number 009

pickup-group 10

label Stephen Macharia - 009

description Stephen Macharia

name Stephen Macharia

!

ephone-dn 11 dual-line

number 011

pickup-group 10

label Bernard Ouma - 011

description Bernard Ouma

name Bernard Ouma

!

ephone-dn 12 dual-line

number 022

pickup-group 10

!

ephone-dn 13 dual-line

number 020

pickup-group 10

label Vincent Rague - 020

description Vincent Rague

name Vincent Rague

!

ephone-dn 14 dual-line

number 102

pickup-group 10

label Meeting Room - 102

description Meeting Room

name Meeting Room

!

ephone-dn 15 dual-line

number 010

pickup-group 10

label Martha Osier - 010

description Martha Osier

name Martha Osier

!

ephone-dn 16 dual-line

number 021

pickup-group 10

label Seeta Shah - 021

description Seeta Shah

name Seeta Shah

!

ephone-dn 18 dual-line

number 023

pickup-group 10

label Guest - 023

description Guest

name Guest

!

ephone-dn 19 dual-line

number 105

label Security Desk - 105

description Security Desk

name Security Desk

!

ephone-dn 20 dual-line

number 103

label Cubby Hole - 103

description Cubby Hole

name Cubby Hole

!

ephone-dn 21 dual-line

number 101

label Main Boardroom - 101

description Main Boardroom

name Main Boardroom

!

ephone-dn 22

number 501..

mwi on

!

ephone-dn 23

number 205

description Meet-Me Conference Number

preference 2

no huntstop

mwi off

!

ephone-dn 30 dual-line

number A000

description Ad-Hoc Conference Number

no huntstop

!

ephone-dn 31 dual-line

number A000

description Ad-Hoc Conference Number

preference 1

no huntstop

!

ephone-dn 32 dual-line

number A000

!

ephone 1

!

ephone 4

ephone-template 2

mac-address A418.758A.2F76

button 1:4

!

ephone 5

ephone-template 2

mac-address A418.7529.8386

button 1:5

!

ephone 6

ephone-template 2

mac-address A418.7529.8441

button 1:6

!

ephone 7

ephone-template 2

mac-address A418.7529.8450

button 1:7

!

ephone 8

ephone-template 2

mac-address A418.7529.83AC

button 1:8

!

ephone 9

ephone-template 2

mac-address A418.7529.8462

button 1:9

!

ephone 10

ephone-template 2

mac-address F4EA.6749.B07D

button 1:15

!

ephone 16

ephone-template 2

mac-address A418.7529.81F5

button 1:16

!

ephone 18

ephone-template 2

mac-address A418.7529.821D

button 1:18

!

ephone 19

ephone-template 2

mac-address A418.7529.84D5

button 1:19

!

ephone 20

ephone-template 3

mac-address 0004.F2F0.588E

button 1:21

!

ephone 21

ephone-template 3

mac-address 0004.F2F0.56C4

button 1:20

Anthony Holloway · ‎04-25-2013

I don't have the answer but I did just double check the IOS version which is required to support these phones:

Q. What Cisco Unified Communications Manager Express release is required for the phones?

A. The Cisco Unified IP Phone 7962G and Cisco Unified IP Phone 7942G are first supported by Cisco Unified Communications Manager Express Version 4.1 and Cisco IOS Software Release 12.4(15)T (available now).

Source: http://www.cisco.com/en/US/prod/collateral/voicesw/ps6788/phones/ps379/ps8536/prod_qas0900aecd80699c20.html

Additionally, I looked at the ephone-type command usage, as this command allows you to create/define models not already available to you.

"This configuration template defines a set of attributes that describe the features of the new phone type. Use this command to add phone types that are not already defined in the system."

Source: http://www.cisco.com/en/US/docs/voice_ip_comm/cucme/command/reference/cme_e1ht.html#wp1074542

But I don't think you should need the ephone-type command, as the above IOS version check confirms it should already be there. Like I said, not the answer, just trying to help a bit. Good luck and I'll be following this thread to see where it goes.

Anthony Holloway

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john.welsh · ‎04-25-2013

Andrew-

I believe that you may need to go to a different IOS version, something like 12.4(24)T. As you can see in this link:

http://www.cisco.com/en/US/docs/voice_ip_comm/cucme/requirements/guide/33matrix.htm

The version of code that you are mentioning is not on that list, in fact there are no G versions of code on there. The 12.4(24)T version is on there and the documentation for the 7.1 version of CME says that it will support the 7942 and 7962 phones.

Hope that helps.

Andrew Mathu · ‎04-25-2013

Thanks John and Antony. Let me change the IOS and see what happens

Andrew Mathu · ‎04-25-2013

Hi Guys,

I upgraded to a c2801-advipservicesk9-mz.124-15.T13.bin and now the router is constantly rebooting and i get the followinf error repeatedly:

"Possible Software Fault.Upon recurrence.please collect crashinfo, "show tech" and contact cisco Technical Support".

john.welsh · ‎04-25-2013

Andrew,

Is the reboot continuous or do you have a few moments once the router boots up to enter some commands? If it's continuous, you might need to go into ROMMON and change the firmware again or collect diagnostic information if your heart is set on that version.

Andrew Mathu · ‎04-25-2013

The reboot is continous. I do not get a chance to enter any command.

How can I change the firmware to support the newer IOS's and also how do I get the diagnostics from ROMMON mode.

Aman Soi · ‎04-25-2013

Hi Andrew,

Press Ctrl + Break to enter into ROMMON mode.

Use tftpdnld command to upload IOS.

Use the procedure as described in URL

http://www.cisco.com/en/US/docs/routers/access/1800/1841/software/configuration/guide/b_rommon.html

regds,

aman

Andrew Mathu · ‎04-25-2013

Thanks Aman,

I had already done that and had restored the old IOS that did not support the ephone types.

It seems whenever I put a higher end IOS I get the recurring error. Which IOS will support the 7942, 7962 and 7937 phones and not crash on this router? Below is the show version for the router:

Cisco IOS Software, 2801 Software (C2801-ADVENTERPRISEK9-M), Version 12.4(25g), RELEASE SOFTWARE (fc1)

Technical Support: http://www.cisco.com/techsupport

Compiled Wed 22-Aug-12 05:32 by prod_rel_team

ROM: System Bootstrap, Version 12.3(8r)T8, RELEASE SOFTWARE (fc1)

CATALYST_VG uptime is 19 minutes

System returned to ROM by error - a Software forced crash, PC 0x605F96FC at 15:24:29 UTC Thu Apr 25 2013

System image file is "flash:c2801-adventerprisek9-mz.124-25g.bin"

This product contains cryptographic features and is subject to United

States and local country laws governing import, export, transfer and

use. Delivery of Cisco cryptographic products does not imply

third-party authority to import, export, distribute or use encryption.

Importers, exporters, distributors and users are responsible for

compliance with U.S. and local country laws. By using this product you

agree to comply with applicable laws and regulations. If you are unable

to comply with U.S. and local laws, return this product immediately.

A summary of U.S. laws governing Cisco cryptographic products may be found at:

http://www.cisco.com/wwl/export/crypto/tool/stqrg.html

If you require further assistance please contact us by sending email to

export@cisco.com.

Cisco 2801 (revision 5.0) with 116736K/14336K bytes of memory.

Processor board ID FCZ092513EU

2 FastEthernet interfaces

33 Serial interfaces

2 Serial(sync/async) interfaces

2 Channelized E1/PRI ports

1 Virtual Private Network (VPN) Module

5 DSPs, 72 Voice resources

DRAM configuration is 64 bits wide with parity disabled.

191K bytes of NVRAM.

62720K bytes of ATA CompactFlash (Read/Write)

Configuration register is 0x2102

john.welsh · ‎04-25-2013

Can you also send output for:

show telephony

Andrew Mathu · ‎04-26-2013

Hi John,

Below is the output of show telephony

CATALYST_VG#show telephony-service

CONFIG (Version=3.3)

=====================

Version 3.3

Cisco CallManager Express

For on-line documentation please see:

www.cisco.com/univercd/cc/td/doc/product/access/ip_ph/ip_ks/index.htm

ip source-address 192.168.10.1 port 2000

load 7960-7940 SCCP42

max-ephones 30

max-dn 150

max-conferences 8 gain -6

dspfarm units 5

dspfarm transcode sessions 0

dspfarm 1 conf_dsp_1

dspfarm 2

dspfarm 3

dspfarm 4

dspfarm 5

hunt-group report delay 1 hours

max-redirect 5

voicemail 500

mwi relay

moh music-on-hold.au

time-format 12

date-format dd-mm-yy

timezone 31 Saudi Arabia Standard Time

transfer-pattern 9.T

transfer-pattern ...

after-hours block pattern 1 9T 7-24

after-hours day Sun 00:00 23:59

after-hours day Mon 00:00 23:59

after-hours day Tue 00:00 23:59

after-hours day Wed 00:00 23:59

after-hours day Thu 00:00 23:59

after-hours day Fri 00:00 23:59

after-hours day Sat 00:00 23:59

keepalive 30

timeout interdigit 10

timeout busy 10

timeout ringing 180

caller-id name-only: enable

system message Catalyst Management Services

web admin system name cmsadmin password admin

web admin customer name Customer

edit DN through Web: enabled.

edit TIME through web: enabled.

Log (table parameters):

max-size: 150

retain-timer: 15

create cnf-files version-stamp 7960 Apr 26 2013 10:26:11

transfer-system full-consult

local directory service: enabled.

Aman Soi · ‎04-26-2013

Hi Andrew,

the CME version 3.3 which u are using does not show support for 7942/7962 IP phones in compatibility matrix.

http://www.cisco.com/en/US/docs/voice_ip_comm/cucme/requirements/guide/cme33spc.html

regds,

aman

Andrew Mathu · ‎04-26-2013

Hi Aman,

Thanks. Where do I get the CME files to upgrade to the router.

Aman Soi · ‎04-26-2013

Hi Andrew,

You can use the link for downloading but u also need to change CME version.

http://software.cisco.com/download/type.html?mdfid=277641082&catid=null

regds,

aman

Andrew Mathu · ‎04-26-2013

How do I change the CME version. I thought after installing the new version telephony-service will automatically be updated.