Error http 500 with speed dials inside Personal address book

[Telindus Espana]

Hello guys

I have a problem with a cluster of CUCM 6.1.3.3000-1 .(Publisher + 1 Subscriber).

Ip phone firmware version  SCCP11.8-4-2S

The behavior is :

When user press option 2  - of personal address book. menu - Abbr dial from all the ip phone except 7912

The following error appears :

http 500 " I attach the screen shot "

From end user page works well.

I reset the tomcat service without success.

I suggest customer tu create a ip phone service linking the PAB URL from a cisco procedure but doens´t work.

I search on bug toolkit and i dont find any bug regarding this issue.

Also i check the release note about the firmware installed over the ip  phone and the same nothing regard this issue.

I create one CUGM only with Pub and then linked to a new Device pool for isolated and the same problem.

For troubleshooting i recommend customer to restart the CallManager service.

Any one can help little bit please?

Regards,

Carlos

[Joseph Martini]

That looks to me like a parse error since you're seeing the HTML/XML code on the screen.  What locale do you have configured on the phone?

[shalushar · Accepted solution]

Hi Oscar,

Could you please check the below bug as it is similar to your issue

http://tools.cisco.com/Support/BugToolKit/search/getBugDetails.do?method=fetchBugDetails&bugId=CSCsu56291&from=summary

http://tools.cisco.com/Support/BugToolKit/search/getBugDetails.do?method=fetchBugDetails&bugId=CSCsg78343&from=summary

Tx,

Shalu

[Telindus Espana]

You are a crack thanks!

[Telindus Espana]

HELLO,

Thanks for reply.

I installed spanish locale.

Today i install the latest version of firmware for 7942_7962 series without success.