Error Occured While retrieving information from database.The connection between presence and CUCM Publisher is down

[alpert dalimunte]

Hi all,

i have new problem,

Error Occured While retrieving information from database.The connection between presence and CUCM Publisher is down

please help me to solve this out,

thanks

[Manish Gogna]

Hi Alpert,

What is the exact cucm version. Can you check the output of "show status" on both CUCM and IM&P Pub and also see if any imp services are stopped on them.

Manish

[alpert dalimunte]

hi manish,

thanks for replied,

show status in cucm

Product Ver : 10.5.2.11900-3
Unified OS Version : 6.0.0.0-2

Uptime:
18:53:02 up 85 days, 23:38, 1 user, load average: 0.20, 0.24, 0.18

CPU Idle: 54.82% System: 10.66% User: 34.51%
IOWAIT: 00.00% IRQ: 00.00% Soft: 00.00%

Memory Total: 5994188K
Free: 122756K
Used: 5871432K
Cached: 1893840K
Shared: 0K
Buffers: 169080K

Total Free Used
Disk/active 20061388K 7225080K 12632492K (64%)
Disk/inactive 19743212K 7024016K 12515380K (65%)
Disk/logging 82569840K 37716264K 40659276K (52%)

show status in presence

Product Ver : 10.5.2.20000-1
Unified OS Version : 6.0.0.0-2

Uptime:
18:54:35 up 9 days, 4:49, 1 user, load average: 0.17, 0.04, 0.01

CPU Idle: 90.72% System: 02.06% User: 07.22%
IOWAIT: 00.00% IRQ: 00.00% Soft: 00.00%

Memory Total: 5993940K
Free: 257492K
Used: 5736448K
Cached: 2561536K
Shared: 0K
Buffers: 195756K

Total Free Used
Disk/active 20061388K 9971760K 9885812K (50%)
Disk/inactive 19743212K 14448708K 5090688K (27%)
Disk/logging 82569840K 37034456K 41341084K (53%)

there are no stop service

thanks

Alpert

[Manish Gogna · Accepted solution]

That looks fine, any possibility of rebooting the cucm Pub followed by IM&P?

Manish

[alpert dalimunte]

thanks manish to the respons,

thats not possible, 

my company man forbids me to reboot the server.

any service in cucm must be to restart ?

thanks

[Manish Gogna]

Try restarting Cisco Sync Agent service under Network services on IM&P and see if that helps, else you should open a TAC case to investigate further if there are no further inputs on this post.

HTH

Manish

[alpert dalimunte]

thanks manish for the suggest,

but service ability cannot be open, please see the attachment above,

open tac is disable here because out of service.

thanks

Alpert

[alpert dalimunte]

hi all,

my problem was solved, by restart server.

thanks all

[Saima Harris]

Hi Alpert,

Can you please let me know which server did you restart to resolve the issue.

I'm getting the same error:

"Error Occured While retrieving information from database.The connection to the CUCM Publisher is down"

Please let me know if you restarted CUCM PUB or IMP server or both ?

Thank you 

Saima 

[Jaime Valencia]

Are they in the same physical location?

[alpert dalimunte]

hai jaime thanks for respons,

yes they are

what should i do?

thanks