“Error occurred. One or more record did not get deleted. (4917) License file not loaded”

[Stuart C]

Hi, 

Has anyone come across this and if they have how to go about fixing the issue?

CUCM version is 7.1

Thanks

Stuart

[Stuart C]

As an update to this.  This is when trying to remove devices from CUCM.  Licences appears to be installed if you check via CLI.  However on the license unit report page, it shows the status of the license as "missing".

If you try to upload, in the drop down, it lists them all being there and already installed.  I've restarted the Cisco License Manager service, but still no joy.

[Ratheesh Kumar]

Hi there

Please check out this thread and see that fixes your issue.

https://supportforums.cisco.com/t5/ip-telephony/unable-to-delete-phone-recorse-because-of-license-issue-on-6-1/td-p/1205727

Hope this helps!

Cheers
Rath!

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