Solved: Error registering Gigaset phone on CME

Cristian Iconaru · ‎08-10-2012

Hi,

I have a problem with a Gigaset phone. It doesn't register on the CME (8.6).

in debugs I got this:

Aug 10 14:37:46.687: voice_reg_get_reg_expires_timer: no voice register pool found

Aug 10 14:37:46.687: VOICE_REG_POOL: Register request for (1111) from (10.1.10.2)

Aug 10 14:37:46.687: auth absent

Aug 10 14:37:46.687: VOICE_REG_POOL: key(58D3C7640005AE44) added to nonce table

Aug 10 14:37:46.687: VOICE_REG_POOL: Contact doesn't match any pools

On the phone I got "Provider registration failed".

Here is the config:

ip dhcp pool voice

network 10.1.10.0 255.255.255.0

default-router 10.1.10.1

dns-server 10.1.10.1

!

voice service voip

allow-connections sip to sip

no supplementary-service sip moved-temporarily

no supplementary-service sip refer

fax protocol pass-through g711alaw

h323

sip

bind control source-interface GigabitEthernet0/0

bind media source-interface GigabitEthernet0/0

registrar server expires max 3600 min 120

!

voice register global

mode cme

source-address 10.1.10.1 port 5060

max-dn 56

max-pool 14

authenticate register

!

voice register dn 1

number 1111

name 1111

label 1111

!

voice register pool 1

id mac 7C2F.8045.6F9C

number 1 dn 1

dtmf-relay rtp-nte sip-notify

username 1111 password 1111

codec g711alaw

Does anyone have any ideas?

Thanks.

paolo bevilacqua · ‎08-14-2012

Add a realm under voice register global - authenticate.

View solution in original post

paolo bevilacqua · ‎08-10-2012

Check phone setting, and debug ccsip message.

Cristian Iconaru · ‎08-13-2012

debug ccsip message

*Aug 13 07:31:17.215: //-1/xxxxxxxxxxxx/SIP/Msg/ccsipDisplayMsg:

Received:

REGISTER sip:10.1.10.1 SIP/2.0

Via: SIP/2.0/UDP 10.1.10.2:5060;branch=z9hG4bKc7b79e13ddd5a5981fd8bf897cf4dbfe;rport

From: "1111" <1111>;tag=161820770

To: "1111" <1111>

Call-ID: 1770936101@10_1_10_2

CSeq: 2 REGISTER

Contact: <1111>

Max-Forwards: 70

User-Agent: C610 IP/42.049.00.000.000

Expires: 180

Allow: INVITE, ACK, CANCEL, BYE, OPTIONS, INFO, REFER, SUBSCRIBE, NOTIFY

Content-Length: 0

*Aug 13 07:31:17.219: //-1/xxxxxxxxxxxx/SIP/Msg/ccsipDisplayMsg:

Sent:

SIP/2.0 100 Trying

Via: SIP/2.0/UDP 10.1.10.2:5060;branch=z9hG4bKc7b79e13ddd5a5981fd8bf897cf4dbfe;rport

From: "1111" <1111>;tag=161820770

To: "1111" <1111>

Date: Mon, 13 Aug 2012 07:31:17 GMT

Call-ID: 1770936101@10_1_10_2

Server: Cisco-SIPGateway/IOS-12.x

CSeq: 2 REGISTER

Content-Length: 0

*Aug 13 07:31:17.219: //3/B40D83E88003/SIP/Msg/ccsipDisplayMsg:

Sent:

SIP/2.0 401 Unauthorized

Via: SIP/2.0/UDP 10.1.10.2:5060;branch=z9hG4bKc7b79e13ddd5a5981fd8bf897cf4dbfe;rport

From: "1111" <1111>;tag=161820770

To: "1111" <1111>;tag=7B248-9EF

Date: Mon, 13 Aug 2012 07:31:17 GMT

Call-ID: 1770936101@10_1_10_2

Server: Cisco-SIPGateway/IOS-12.x

CSeq: 2 REGISTER

WWW-Authenticate: Digest realm="",nonce="35E531400000C507",algorithm=MD5,qop="auth"

Content-Length: 0

Cristian Iconaru · ‎08-13-2012

here is an update:

debug ccsip error & events

*Aug 13 07:53:37.267: //-1/xxxxxxxxxxxx/SIP/Msg/ccsipDisplayMsg:

Received:

REGISTER sip:10.1.10.1 SIP/2.0

Via: SIP/2.0/UDP 10.1.10.4:5060;branch=z9hG4bK1ce9d970608da48285e8a8a4aa96be;rport

From: "1111" <1111>;tag=24828507

To: "1111" <1111>

Call-ID: 3726802198@10_1_10_4

CSeq: 2 REGISTER

Contact: <1111>

Max-Forwards: 70

User-Agent: C610 IP/42.049.00.000.000

Expires: 180

Allow: INVITE, ACK, CANCEL, BYE, OPTIONS, INFO, REFER, SUBSCRIBE, NOTIFY

Content-Length: 0

*Aug 13 07:53:37.267: //7/D2C938888005/SIP/Event/sact_idle_new_message_register:

ccsip_api_register_ind return value : SIP_SUCCESS

*Aug 13 07:53:37.267: //-1/xxxxxxxxxxxx/SIP/Error/ccsip_reg_search_call_id_table: No entry found in sipCallID Table

*Aug 13 07:53:37.267: //-1/xxxxxxxxxxxx/SIP/Error/sipSPI_validate_own_ip_addr: ReqLine IP addr does not match with host IP addr

*Aug 13 07:53:37.267: //7/D2C938888005/SIP/Error/ccsip_spi_register_incoming_registration: Registration Authorization failed with authorization header=

*Aug 13 07:53:37.267: //-1/xxxxxxxxxxxx/SIP/Event/sipSPIEventInfo: Queued event from SIP SPI : SIPSPI_EV_REGISTER_RESP

*Aug 13 07:53:37.267: //-1/xxxxxxxxxxxx/SIP/Error/sipSPI_ipip_PassthruContentContainerFreeHelper: Null ContentQ - Exit

*Aug 13 07:53:37.271: //-1/xxxxxxxxxxxx/SIP/Msg/ccsipDisplayMsg:

Sent:

SIP/2.0 100 Trying

Via: SIP/2.0/UDP 10.1.10.4:5060;branch=z9hG4bK1ce9d970608da48285e8a8a4aa96be;rport

From: "1111" <1111>;tag=24828507

To: "1111" <1111>

Date: Mon, 13 Aug 2012 07:53:37 GMT

Call-ID: 3726802198@10_1_10_4

Server: Cisco-SIPGateway/IOS-12.x

CSeq: 2 REGISTER

Content-Length: 0

*Aug 13 07:53:37.271: //7/D2C938888005/SIP/Msg/ccsipDisplayMsg:

Sent:

SIP/2.0 401 Unauthorized

Via: SIP/2.0/UDP 10.1.10.4:5060;branch=z9hG4bK1ce9d970608da48285e8a8a4aa96be;rport

From: "1111" <1111>;tag=24828507

To: "1111" <1111>;tag=BAD98-F4D

Date: Mon, 13 Aug 2012 07:53:37 GMT

Call-ID: 3726802198@10_1_10_4

Server: Cisco-SIPGateway/IOS-12.x

CSeq: 2 REGISTER

WWW-Authenticate: Digest realm="",nonce="02B186E900012AF5",algorithm=MD5,qop="auth"

Content-Length: 0

Cristian Iconaru · ‎08-13-2012

here is the phone config.thanks.

Cristian Iconaru · ‎08-14-2012

any ideas?

Thanks.

paolo bevilacqua · ‎08-14-2012

Add a realm under voice register global - authenticate.

Cristian Iconaru · ‎08-14-2012

it worked.

thanks a lot!

paolo bevilacqua · ‎08-14-2012

Thank you for the nice rating and good luck!

guangfu_chen · ‎09-27-2012

could you show config for us ?