Error to change Language IP Communicator

[hector83819]

Hi all

In CUCM  8.5.1.10000-26 i´m trying to change the language on IPC 8-6-3-0 to Spanish Colombia.

The locale has been uploaded on all nodes and all of phones are in Spanish except IPC

I get these error on IPC status messages:

No firewall is enabled in the PC

PC has Windows 7 SP1 installed

I´ve resetted several times ipc

i´ve changed the user locale on phone configuration windown to Spanish_Colombia

What can fix this issue?

Hector

[Carlo Poggiarelli]

Hi Hector.

Which version of user locale have you installed on CUCM.

Let me know.

Regards

Carlo

[hector83819]

Hi Carlo

Thanks a lot for you reply

The locale version installed is  cm-locale-es_CO-8.5.1.2100-1.cop.sgn

Regards.

[Carlo Poggiarelli]

Hi Hector.
Try to erase IPC config by going into settings and using unlock key **# than press erase.
If it doesn't work, install an erlier version of user locale.

HTH

Regards

Carlo

Sent from Cisco Technical Support iPhone App

[hector83819]

Hi Carlo

i hope you´re having a good day

After try with earlier versions IPC is still unable to change  Language. The locale was succesfuly installed on both pub and sub cucm. To changes taked efect tftp services were restarted furthermore both pub and sub servers were restarted entirely.

I made the same process for these two locale versions:

cm-locale-es_CO-8.5.1.1000-1.cop.sgn

cm-locale-es_CO-8.5.1.2000-1.cop.sgn

also i noticed that the status messages display "No Trust List Installed".do you think this might be a posibility IPC language does not change.

Hector

[Carlo Poggiarelli]

Hi Hector.

Can you attach the CIPCLocaleDownloaderStrings.log file located in C:\Users\your_user\AppData\Roaming\Cisco\Communicator\

Thanks.

Regards

Carlo

[hector83819]

Hi Carlo

You can download the CIPC file from this link:

https://skydrive.live.com/?cid=3af874f9432d3677&id=3AF874F9432D3677!983

The log belongs to another Laptop because on the mine one i couldn´t find it

Let me know i you have problems to download the log.

Thank you

[Carlo Poggiarelli]

Hi Hector.

I'm reproducing the same error with Colombia User Locale.

Just to confirm that now I have your same situation:

Do you have the IPC prefernces menu in Spanish (eg. when you do right click on the IPC)?

Let me know

Carlo

[hector83819]

Hi Carlo

Yes, Preferences menu are in Spanish

Do you think we may be around a bug

Regards

[Carlo Poggiarelli · Accepted solution]

Hi Hector.

I tried many combination of CUCM,IPC and locale version but it seems like IPC does not support Spanish_Colombia Locale. (reading  release notes of both CIPC and locale is supported)

I tried Spanish_ES and it works fine.

So it really smells like a bug.

Hope Cisco guys will find a solution.

Regards

Carlo

[hector83819]

Hi Carlo

Now i have improved my bug knowledge.

Thanks alot for your help Carlo, i have replicated your test and now IPC User Locale is in Spanish.

Regards.