Error when trying to super copy a 7942 SIP phone

[Rick Lyons]

Recently I change some 7942 phones to SIP. I did a BAT and got no errors. the phones work just fine but on some when I try to Copy or Super Copy I get "Unmapped Exception IV buffer too short for given offset/length combination" 

Has any one ever seen this before?

[Erwan LE BIHAN]

Hi.

I ended using SuperCopy after screwing a few backups. It seems it's not reliable and suffers from several bugs, especially on large file.

(If you don't trust me, just check MD5 of original and copied file. In most case it's different...)

Do you have the same error using the standard internal 'copy'  ?

[jcwhiteside]

I ran into this recently, found the solution and thought I'd pass it on.  For us, the issue was that a secure shell password was set on the source extension.  This is found in the phone's base configuration.  Remove any existing characters, save the extension and then super copy worked as expected.

[chris.williams]

Has anyone found solution for this?

Cisco?

[Sofiane1]

Hi Rick,

Clear Secure Shell Information on phone configuration page

Secure Shell User
Secure Shell Password

[Matheus Lopes]

I had the same problem and clearing up the Secure Shell password fixed the issue. Thanks guys!