Error while updating phone button template in CUCM 8.6

[Vivek Batra]

Experts,

I'm getting following error while updating phone button template in CUCM 8.6;

Update failed. java.sql.SQLException: System catalog (sysprocbody) corrupted.

Please check the screen shot attached here with.

What could be the reason?

Thanks

Vivek

[Gordon Ross]

That doesn't look promising.

I'd take a backup of your system ASAP and call Cisco TAC. It sounds like a serious database issue.

GTG

[Vivek Batra]

Hi Gordon,

How can I take the backup and share with you?

Thanks

Vivek

[Gordon Ross]

I'm flattered that you think I can fix your database ;-)

How to backup your CUCM is detailed here:

http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cucm/drs/8_6_1/drsag861.html

GTG

[Vivek Batra]

Yes i think so b/c you experts can do anything on Cisco platform.

I'm facing some issue with my backup device (SFTP), i'm trying to resolve it and will provide you the backup at an earliest.

Thanks

Vivek

[Gordon Ross]

I'm not a Cisco employee, so I can't do anything with your backup.!

You need to take a backup as a precaution (You should have been doing this anyway) Then you need to call Cisco TAC to get the underlying problem fixed. CalManager is a locked-down environment, and only TAC can get the low-level access needed to fix database problems.

GTG

[Vivek Batra]

Hi Gordon,

Sorry for misunderstanding at my end. I thought you would like to have backup. Anyway thanks for clarification. I will open the ticket to get it fixed.

Thanks

Vivek