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fjrubiobarcena
Beginner

error xml [5]

Sometimes when a user performa a corporate directory search from an ip phone gets that message: "error xml [5]". any ideas of the cause?.

Using ccm 4.2(3) - ip phone 7911, 7941, 7961

3 REPLIES 3
rajmohan80
Beginner

Corporate directory search may not be supportd in these ip phones using XML services

jbarcena
Engager

You might be hitting this bug:

CSCse37151: Phone displays XML Parse Error when accessing Contact List

Symptom:

XML Parser Error on phone when element contains 32 characters.

Conditions:

See Symptom

Workaround:

Shorten the length to 31 or less.

I would also recommend you to upgrade to the latest phone load.

HTH

//Jorge

Well, this also happens in my deployment. Thanks for the solution.

Regards,

Wiyandi

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