ERROR: Zero Size Tracks in media sence .....make me crazyyyyy

[babak doraniarab]

I did lots of thing and I read alot about the configuration but I have this "ERROR: Zero Size Tracks" problem 

 let me explain the steps :

1.I create the sip profile with the " deliver conference  bridge identifier " check box enabled..

2.I check "Early Offer support for voice and video calls" to be disabled ... 

3.I create recording profile with number 7999 

4. I enabled the build in bride in services 

5.I go to my DNs and force them to automatic record call with recording profile that I made before and with phone prefferd 

6.I go to phones and check the BIB ..and changed it to on . I give the owner user .. 

7. I create a sip trunk to the mediaSence and I check the recording information part 

I create a route pattern with 7999 to use above trunk ... 

ok in the mediasence configuration part 

I installed the mediasence as fist node in the network

after it comes up ... I gave the admin user of cucm as AXL user and 

do this configuration 

[soheil.amiri@Live.com]

did you solve this problem ?
i have exactly the same crazy problem

[MuhammadKhan31085]

Same issue Facing.

No Idea what to do.

[grzegorz.korpok]

Someone solve this problem ?

[Ratheesh Kumar]

Hi there

Please check if you are hitting this 

CSCvi79782  Intermittently MediaSense XVCRMAN thread is not reading the audio packets in case of SRTP calls

Symptom: Either the "Zero Size Track" recording generated on MediaSense Search and Play page or only 1 track is recorded on MediaSense even after receiving the RTP packets from network Conditions: MediaSense build 11.5 Workaround: Customer should use non-SRTP or upgrade to 11.5.1Su2 for the fix.

Hope this Helps

Cheers
Rath!

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