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Expressway Edge MRA, call not found, error 404

Alex Farah
Beginner
Beginner

Please Help

I have configured Expressway E & C, my jabber client logs in and IM and Presence works perfectly fine, the problem is The  calls get Fast Busy signal and disconnects  both from collab edge to CUCM and from CUCM to collab edge endpoints.

Please check below Logs.

Start time End time Duration Source Destination Type Protocol Status Peer Actions
2016-02-25 10:41:26 2016-02-25 10:41:26 0 seconds sip:4040@172.25.12.53 sip:3337@172.25.12.53 Traversal Multiple components 404 Not Found This system View
2016-02-25 10:40:51 2016-02-25 10:40:52 1 second sip:4040@172.25.12.53 sip:3332@172.25.12.53 Traversal Multiple components 404 Not Found This system View

2016-02-25T10:41:26+03:30 tvcs: Event="Call Rejected" Service="SIP" Src-ip="172.25.12.42" Src-port="7001" Src-alias-type="SIP" Src-alias="sip:4040@172.25.12.53" Dst-alias-type="SIP" Dst-alias="sip:3337@172.25.12.53;user\=phone" Call-serial-number="adcd33e6-9b1b-496d-b950-514bfb66532d" Tag="37d941f5-544d-408c-b721-79e24db10c74" Detail="Not Found" Protocol="TLS" Response-code="404" Level="1" UTCTime="2016-02-25 07:11:26,848"
2016-02-25T10:41:26+03:30 tvcs: Event="Search Completed" Reason="Not Found" Service="SIP" Src-alias-type="SIP" Src-alias="4040@172.25.12.53" Dst-alias-type="SIP" Dst-alias="sip:3337@172.25.12.53;user\=phone" Call-serial-number="adcd33e6-9b1b-496d-b950-514bfb66532d" Tag="37d941f5-544d-408c-b721-79e24db10c74" Detail="found:false, searchtype:INVITE" Level="1" UTCTime="2016-02-25 07:11:26,848"
2016-02-25T10:41:26+03:30 tvcs: Event="Call Attempted" Service="SIP" Src-ip="172.25.12.42" Src-port="7001" Src-alias-type="SIP" Src-alias="sip:4040@172.25.12.53" Dst-alias-type="SIP" Dst-alias="sip:3337@172.25.12.53;user\=phone" Call-serial-number="adcd33e6-9b1b-496d-b950-514bfb66532d" Tag="37d941f5-544d-408c-b721-79e24db10c74" Protocol="TLS" Auth="YES" Level="1" UTCTime="2016-02-25 07:11:26,560"
2016-02-25T10:41:26+03:30 tvcs: Event="Search Attempted" Service="SIP" Src-alias-type="SIP" Src-alias="4040@172.25.12.53" Dst-alias-type="SIP" Dst-alias="sip:3337@172.25.12.53;user\=phone" Call-serial-number="adcd33e6-9b1b-496d-b950-514bfb66532d" Tag="37d941f5-544d-408c-b721-79e24db10c74" Detail="searchtype:INVITE" Level="1" UTCTime="2016-02-25 07:11:26,560"
7 Replies 7

devils_advocate
Rising star
Rising star

On the Exp-C node navigate to:

Configuration > Zones > Zones.

Are your CUCM server (s) showing as 'Active'?

If you click on them, does it show 'SIP Reachable' under the Peer Address?

Are all the relevant FW ports open between the Exp-C and Exp-E nodes?

Hello D Thank you for your replay, the answer is ok for all above, the sip is reachable, I can sign in both cucm and cups, there is no firewall between exps for now, I can text others, the only problem is the call which you can see the logs.

i have the exact same problem. Did you get anyone with this? CUCM and ExpresswayC are not able to call each other.

Thanks,

Ed

Hello,

Same issue..... anyone find a solution ?

Matthieu

Dear DA

    This is also the search result

  • Search (24)
    • State: Completed
    • Found: False
    • Reason: Not Found
    • Type: SIP (INVITE)
    • CallSerial Number: 36de3dc1-2e82-491b-83fd-242681b8a32b
    • Tag: 5056d935-5cae-41b7-ae38-d4a6655ba477
    • Source (1)
      • Authenticated: True
      • Aliases (1)
        • Alias (1)
          • Type: Url
          • Origin: Unknown
          • Value: 4040@172.25.12.53
      • Zone (1)
        • Name: UC Traversal
        • Type: TraversalClient
      • Path (1)
        • Hop (1)
          • Address: 172.25.12.42:7001
        • Hop (2)
          • Address: 192.168.79.130:49228
    • Destination (1)
      • Alias (1)
        • Type: Url
        • Origin: Unknown
        • Value: sip:3332@172.25.12.53;user=phone
    • StartTime: 2016-02-28 19:45:28
    • Duration: 0.34
    • SubSearch (1)
      • Type: Directed
      • Path (1)
        • Hop (1)
          • Address: 172.25.12.53
      • SubSearch (1)
        • Type: Admin Policy
        • Action: Proxy
        • ResultAlias (1)
          • Type: H323Id
          • Origin: Unknown
          • Value: sip:3332@172.25.12.53;user=phone;box-call-serial-number=756959ac-a483-422d-bc65-070c827340a3
        • Zone (1)
          • Name: DefaultZone
          • Type: Default
          • Protocol: SIP
          • Found: False
          • Reason: Not Found
          • StartTime: 2016-02-28 19:45:28
          • Duration: 0.33
          • Gatekeeper (1)
            • Address: 172.25.12.41:5071
            • Alias (1)
              • Type: H323Id
              • Origin: Unknown
              • Value: sip:3332@172.25.12.53;user=phone;box-call-serial-number=756959ac-a483-422d-bc65-070c827340a3

Judging by the search results, your destination address is searched in the default zone, but should be in a neighbor type zone for cucm. I assume that you have not configured dial-plan search rules on expressway-C

MRA shouldn't require search rules if it's been configured completely - it does look like it doesn't know where to send the call so something is not correct in the MRA configuration of the Expressway.
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