extension mobility ... device profile DN number loads

[JATINDER KUMAR]

i think i am not good with the concept or i am missing some thing ..

ok user ID is coming from LDAP .. pin i configured for the user i want to do ext mobility ... when i log in it properly logs in .. but then it logs the extension from device profile .. not the real extension which is associated with user...

what mistake i am doing .. i want to do extension mobility for each user and all are having different extensions.. so what i want is when a user logs in or logs out he gets his extension not the one which is configured in device profile .. please adivce what mistake i m doing ..

CUCM 6.1

Unity 5

Jatin

[abarkalg]

Hi Jatinder,

                   Please follow the link below, it gives you the steps that you need to do for Configuring CIsco Call manager Extension mobility.

http://www.cisco.com/en/US/products/sw/voicesw/ps556/products_administration_guide_chapter09186a0080153e60.html#wp1104366

Regards,

Abdul Sattar

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[JATINDER KUMAR]

thanks abdul .. for the quick reply .. but i thnk i followed the same .. but i am not able to understand why my user extension is not coming .. and why it is loading the device profile .. and if i remove the device profile from end user settings .. when log in is performed it gives error that [205] user profile absent

please advise

Thanks

Jatin

[anchoudh]

Hi Jatinder,

Problem

Here are some of the common issues that you can face when you use the Extension Mobility. The solution is also provided.

• You are not able to log into extension mobility.

• You are unable to log into Extension Mobility with the UserID and PIN and the Error = [201] - Authentication Error error message appears.

• You are unable to login to Extension Mobility and the 205 error message appears.

Solution

Complete these steps in order to resolve the issue:

1. Ensure that the End User is associated with the appropriate Device Profile to the Extension Mobility.

2. On Cisco Unified Serviceability page, choose Tools > Service Activation.

3. Ensure that Cisco Extension Mobility is activated.

Reference:

http://www.cisco.com/en/US/products/sw/voicesw/ps556/products_tech_note09186a0080093e72.shtml

Hope it helps,

Anand

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[JATINDER KUMAR]

non of above ,....!!

anand ... my problem is when i am loggin in why the extension which is associated with user does not loads why the extension which is given to user profile loads

so i need to create different ddevice profile with seperate extension for all users ...?

[Aaron Harrison]

Hi

For EM, you must create a 'Device Profile' for each user. This device profile stores all the user's phone properties, e.g. extension, speed dials, calling search space, services etc.

It's not a case of configuring one Device Profile that users share, it's one per user.

Each end user must then be linked to their OWN device profile.

Regards

Aaron

[JATINDER KUMAR]

hmmm.. so tell me one thing .. how people do where they have thousands of users and each have different extensions .. ? do they need to create 100 user profiles .. and thet means instead of configuring a phone  DN.. we better configure device profile and associate it with users .. correct me if i am wrong .. so should i now copy all the parametrs from the DN which is given to this user on one phone and make the same device profile ...

[Aaron Harrison]

Hi

- You configure a phone in CUCM for each physical phone you deploy

- You configure a unique device profile and user account for each user.

The idea is to give the users extra functionality, not to save yourself some work...!

Aaron

[abarkalg]

Hi Jatinder,

                     Make sure the device profile is associated with the user and subscribe the extension mobility to the DP.

hope this helps.

-Abdul

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[Jaime Valencia]

OK, so if I'm getting this straight your question would be:

*****

Why if I create one device profile, it is not pulling the DN from the user in AD into the device profile and using it when I log into EM??

So that with just one profile all my users will get their AD DN once logged into EM

*****

If so, your ides of what EM is, is way off from the real EM functionality and config.

Just as you add a DN to a phone (which is not going to be pulled from AD just because you associate the device/user) a UDP is the same thing, you're creating a DN that will be tied to a user/pin so that when they log in, they will get that DN (again, not magically pulled from AD just because UDP/user association).

If you have 100 users, you're looking at 100 individual UDPs, not necessarily 100 individual DNs as you can use shared lines but a 100 DNs configured anyway.

If you have several phone models then you also need to configure a default UDP per device model so that they can log into another handset different from their configured UDP model.

HTH

java

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