Extension Mobility doesn't appear on 6921

[AHMED ALANSARI]

Hi

I upgrade my set 6921 to firmware 9.3.3.2 after that EM service disappear I already checked the extension mobility on device page it's checked but in phone it's disappear.



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[Aman Soi]

Hi Ahmed,

Can u check whether EM services are subscribed/unsubscribed  for the phone in related links?

regds,

aman

[AHMED ALANSARI]

Thanks for fast reply

EM service is enterprises subscription

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[Aman Soi]

Hi Ahmed,

What i was refering to this :

1. Select Device > Phone from the menu.
2. Select the phone from the list of devices.
3. In the Related Links: field, select Subscribe/Unsubscribe Services and click Go
4. In the pop-up window, under Service Information, in the Select a Service pull down menu, selectExtension Mobility.
5. Click Next
6. Click Subscribe
7. Click Save

Are u facing the problem in 6921 only or other phones as well?

What is CUCM version?

regds,

aman

[Ayodeji Okanlawon]

Aman,

When you use enterprise subscription, you cant subscribe/unsubscribe to that service...You can configure EM as enterprise subscription or as "manual subscription"...

Ahmed,

This is most likely a bug...A while I go I ran into a bug on tis phones where users couldnt log out of EM..In other words the EM service hung on the phones..

I suggest you either upgrade your firmware or downgrade it

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[Aman Soi]

Hi ,

thanks for correcting me.

regds,

aman

[AHMED ALANSARI]

Thx for ur cooperation

I will try n let u know

Thx

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[Aman Soi]

Hi Ahmed,

I think u are running cmterm-69xx-sccp.9-3-3-2-up.cop.sgn  which is the latest available.

I was referring Release notes of the above firmware, which says that device pack needs to be applied to Call Manager before we deploy this firmware.

http://www.cisco.com/en/US/docs/voice_ip_comm/cuipph/6900_series/firmware/9_3_3/release_notes/P069_BK_R9A78776_00_rn-9_3_3-6900-series.html#P069_RF_F6995D52_00

Did u apply Device Pack?

regds,

aman

[Aman Soi]

Hi Ahmed,

Please let us know Call Manager version u are using.

regds,

aman

[AHMED ALANSARI]

I am using version 8.6.2.20000-2

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[AHMED ALANSARI]

How I apply device pack

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[Aman Soi]

Hi Ahmed,

U need to download Device Pack from below URL and size is 640.16MB

cmterm-devicepack8.6.2.23071-1.cop.sgn

http://software.cisco.com/download/release.html?mdfid=283782839&flowid=26422&softwareid=282074299&release=8.6%282.23071%29&relind=AVAILABLE&rellifecycle=&reltype=latest

Just try uploading on one of the first server , restart TFTP service.If it is successful, then, we can upload on other servers in same cluster.

Just refer this sheet of Device Packs compatibility.

http://www.cisco.com/en/US/docs/voice_ip_comm/cucm/compat/devpack_comp_mtx.html

How to upload

1. Using your web browser, log in to the Cisco Unified Communications

Operating System Administration web page.

2. From the Software Upgrades menu, select Install/Upgrade.

3. Fill in the appropriate values in the Software Location section and click

Next.

4. In the Available Software drop-down box, select the device package file

and click Next.

5. Verify that the MD5 has the correct value. Click Next.

6. In the Warning box, verify that you selected the correct firmware and

then click Install.

7. Check that you received a Success message.

8. Stop and restart the TFTP server.

9. Reset the affected devices to upgrade the devices to the new load.

regds,

aman

[AHMED ALANSARI]

Is upgrading device pack will affect my license or needing a license or not?

What u mean by install on one of my first server ? I have one pub and two sub which one ?

Thx

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[Aman Soi]

Hi Ahmed,

Nothing to do with licenses.

U need to load Device pack on all the servers in a cluster.You can upload pack on server where the phones are regsitered just to cross-check whether problem is resolved or not.

regds,

aman

[Ayodeji Okanlawon]

Ahmed,

You dont need to install a device pack. A device pack is a collection of firmware for severak devices. If all you want to do is install firmware for your 6921..then it is what you have done. If your phoned have upgraded tot he new firware then you have done the correct thing...I belive that you installed the cop file on all your servers and re-started your tftp service.

Dont worry about the device pack you dont need it

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