10-27-2013 12:51 AM - edited 03-16-2019 08:05 PM
Hi all ,
I am facing problem on extension mobility configuration on CUCM 7.1. After complete all configuration when i go on Service menu button , enter user name & password error shows that "Invalid App user ". Can any one give me a idea how it can be resolve ...
10-27-2013 01:15 AM
Hi Avijit,
Have u checked Enable Allow control of Device from CTI under end users ?
please check the link for EM
http://www.cloudmedy.com/how-to-configure-extension-mobility-for-users/2013/02/
regds,
aman
10-27-2013 01:30 AM
10-27-2013 01:47 AM
Hi Avijit,
Are u facing problem for IP Communicator only or for other phones as well?
Can u share the snapshot of exact error message after u press EM service on phone?
regds,
aman
10-27-2013 01:57 AM
10-27-2013 02:21 AM
Hi Avijit
Please find the below:-
1- check on phone service you use HTTP or HTTPS , only support HTTP. As the below bug
http://tools.cisco.com/Support/BugToolKit/search/getBugDetails.do?method=fetchBugDetails&bugId=CSCtx18810
2-Check for extension mobilty checked on end user.
3-Restart the service of EM:-
Tools > Control Center - Feature Services
and choose the service in order to restart the
Cisco Extension Mobility
service.
Thank you
Please rate all useful information
10-27-2013 02:50 AM
Hi Avijit,
What u can do is try entering the EM Service URL in browser and check whether the page is being displayed or not?
what is CUCM version u are using ?
regds,
aman
10-27-2013 02:54 AM
Hi Avijit,
I did not see CUCM version in subject.
regds,
aman
10-27-2013 02:59 AM
Hi aman ,
this url i use on EM service
http://10.10.100.1:8080/emapp/EMAppServlet?device=#DEVICENAME# , when i put this link on browser nothing display on page. Our CUCM version is 7.1.5
Thanks
Avijit
10-27-2013 03:18 AM
Hi Avijit,
can u try logging http:\\IP address of server\ccmuser from browser with userid/ password and check what happens ?
regds,
aman
10-27-2013 03:38 AM
Hi aman ,
when i put http://10.10.100.1/ccumuser its redirect this page on https://10.10.100.1:8443/ccmuser/showHome.do then i logged in on this page .
Thanks
Avijit
10-27-2013 03:46 AM
Hi Avijit,
I was just referring the EM response codes which says
3 Invalid App User The appid supplied in the XML is not a valid user. Can u try deleting these user and create again?
http://www.cisco.com/en/US/docs/voice_ip_comm/cucm/devguide/7_1_2/em.pdf
regds,
aman
10-27-2013 03:57 AM
Hi aman ,
I delete my previous users & create new user but nothing new..
Thanks
Avijit
10-27-2013 04:08 AM
Hi Avijit,
Just refer this blog where it talks about reseting password of Application user .Try doing it.
http://www.learnios.com/viewtopic.php?f=4&t=30658&sid=32001de051e8a175924b8c035890eb43&start=5
regds,
aman
10-27-2013 03:44 PM
confirm that you have assigned the user Device Profile to this user
Regards
Haitham
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