Extension Mobility - Ip Phone 9971

[Luciane de Medeiros Batista]

All,

Someone has news of failure with the Extension Mobility for 9971 phone?

I can easily set up multiple 7965 phones, but not for the 9971 phones. Is there any difference or specific details?

Thanks,
Luciane de Medeiros

[Leonardo Santana]

Hello only the 9971 has this problem?

Whats is the CUCM version?

Firmwae version of the 9971?

Thanks

[Chris Deren]

What is the issue exactly?  You cannot login with EM onto the phone? You cannot create UDP? What error are you receiving?

Chris

[Luciane de Medeiros Batista]

Leonardo e Chris,

When I press the button "Applications" in the model 9971 does not appear the option of Extension Mobility.

I'll check the version of Communications Manager and phone firmware.

Thank you!When I press the button "Applications" in the model 9971 does not appear the option of Extension Mobility.

I'll check the version of Communications Manager and phone firmware.

Thank you!

Luciane

[Luciane de Medeiros Batista]

Leonardo e Chris,

When I press the button "Applications" in the model 9971 does not appear the option of Extension Mobility.

I'll check the version of Communications Manager and phone firmware.

Thank you! When I press the button "Applications" in the model 9971 does not appear the option of Extension Mobility.

I'll check the version of Communications Manager and phone firmware.

Thank you!

Luciane

[Chris Deren · Accepted solution]

is the service subscribed on to the phone?  In CUCM go to device --> phone, locate this phone and in upper right corner select Subscribe/Unsubscribe services from related links, make sure the service is subscribed.

HTH,

Chris

[Luciane de Medeiros Batista]

Ok, Chris.

I'll check.

Thank you! Ok, I'll check.

Thank you!

[Luciane de Medeiros Batista]

Chris,

Great! It's working!

Thanks!

Luciane