10-25-2018 06:18 AM - edited 03-17-2019 01:38 PM
I created 2 Extension Mobility Phones services, PRIMARY AND SECONDARY. I can login to both of these profiles with 8851 phones. However, on my 796x phones, the Secondary works, but the Primary does not prompt for a login screen (it just shows "update" noted below) The update button does nothing when pressed. Any suggestions? So far my TAC case has been opened for over a week with no resolution.
10-26-2018 04:56 AM
10-26-2018 06:05 AM
I configured 2 Extension Mobbility services in case we have a Subscriber outage. We recently experienced a Subscriber outage and nobody could get into Extension Mobility. CTI would not be required. It is the same exact phone. The Service is just not working on the Secondary Sub. However, it works on the 8851 phones.
I can get it to work with a 3rd Subscriber no problem. It is just specific to the 1 Subscriber. So that is why I think it has something to do with the Sub.
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