cancel
Showing results for 
Search instead for 
Did you mean: 
cancel
504
Views
0
Helpful
2
Replies

Extension Mobility Logout (Terminates Call)

We have EM logout set at nine hours as a cluster wide parameter. However what I found extremely strange was a recent complaint that a user's call was terminated mid-conversation as their phone logged them out.

Surely this should be a soft reset, not a forced log-off during a call? I cannot find a parameter to check beyond the Cluster wide settings.

Don't suppose anyone can enlighten me.

Thanks Nick                  

2 Replies 2

brmeade
Level 4
Level 4

What version of CUCM are you using?  I've always seen this work as a restart rather than hard reset so no calls should be dropped.

Hi Brian,

CUCM 8.6.2a (1 Pub, 2 Subs, 2 TFTP) a restart is how I would imagine it would work but we have two active complaints that state a hard reset with calls dropped.

Nick

Getting Started

Find answers to your questions by entering keywords or phrases in the Search bar above. New here? Use these resources to familiarize yourself with the community: