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Beginner

Extension Rolling to Voice mail instead of Call Handler

I am having an extension number 83410, configured as roll over to a call handler 88279 after 16 seconds. But it is going to a voice mail instead of call handler 88279. Calling 88279 directly from any extension playing the correct greetings which is expected. Only rolling to 88279 via any extension going to voice mail. Any Solution?

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Re: Extension Rolling to Voice mail instead of Call Handler

Take a look at the call routing rules in CUC. Also, do you have a voicemail box in Unity with extension 88279?

 

Brandon

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Beginner

Re: Extension Rolling to Voice mail instead of Call Handler

No Brandon. 88279 is defined as a System call handler. No VM Box for 88279.

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Re: Extension Rolling to Voice mail instead of Call Handler

Check the forwarded call routing rules.

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Re: Extension Rolling to Voice mail instead of Call Handler

Also remember the First Redirecting Party behavior here: if the call forwarding party includes 83410 before 88279 it won’t match. An example of this is if the 83410 DN has CFNA/CFB to the DN 88279 which has CFA to VM. In that scenario the call will have both a first and last redirecting party; CUC will match based on the first.
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