External calls not to going to voicemail when unanswered, forward to standard cisco greeting instead.

[mfaccin]

Hi,

i have one particular user who this effects. Everything seems to be set up correctly in the Call Manager and Unity. Internal calls DO go to voicemail, but external calls are routed to the standard cisco greeting, with no option to leave a voicemail. I have attached a screenshot of the settings, and have crossed referenced them with a known working device. Am i missing something?

[Jaime Valencia]

DUPLICATE

https://community.cisco.com/t5/unified-communications/external-calls-not-to-going-to-voicemail-when-unanswered-forward/m-p/4138418