External directory via CUE caller name display

[shiblyibrahim]

It works fine without going to Auto Attendant/CUE. But when it goes via AA I have an issue it doesnt display the caller name. But the script works fine without AA.

Please can someone help me. This debug below is via AA and where it says 

descr: Shibly thats the caller name. Please I need help to get the caller name passing through via AA

Apr  7 19:13:50.774: %IP-3-LOOPPAK: Looping packet detected and dropped -

src=192.168.42.2, dst=192.168.42.160, hl=20, tl=78, prot=17, sport=137, dport=137

in=GigabitEthernet0/0, nexthop=192.168.42.160, out=GigabitEthernet0/0

options=none -Process= "IP Input", ipl= 0, pid= 139

-Traceback= 22B60B10z 22B61DF4z 22B62FC0z 22B63498z 22B63A04z 22EC93C0z 22EC9500z 22ECB174z 22B4A714z 22B65018z 22B4C274z 22B4C4B4z 22B4C594z 22B4C7ACz 2380BBE8z 2380BBCCz

Apr  7 19:13:58.626: ISDN BR0/1/1 Q931: RX <- SETUP pd = 8  callref = 0x01

        Sending Complete

        Bearer Capability i = 0x8090A3

                Standard = CCITT

                Transfer Capability = Speech

                Transfer Mode = Circuit

                Transfer Rate = 64 kbit/s

        Channel ID i = 0x89

                Exclusive, B1

        Calling Party Number i = 0x2183, '7728783361'

                Plan:ISDN, Type:National

        Called Party Number i = 0x81, '233331'

                Plan:ISDN, Type:Unknown

Apr  7 19:13:58.630: //3918//TCL :/tcl_PutsObjCmd: -- in act_Setup

Apr  7 19:13:58.630:

Apr  7 19:13:58.630: //3918//TCL :/tcl_PutsObjCmd: --   ANI: 07728783361, DNIS: 5002

Apr  7 19:13:58.630:

Apr  7 19:13:58.630: //3918//TCL :/tcl_PutsObjCmd: -- in vxml_getinfo

Apr  7 19:13:58.630:

Apr  7 19:13:58.630: //3918//TCL :/tcl_PutsObjCmd: --   quering http://192.168.42.2/ipps_clid/ClidH323.aspx

Apr  7 19:13:58.630:

Apr  7 19:13:58.646: ISDN BR0/1/1 Q931: TX -> CALL_PROC pd = 8  callref = 0x81

        Channel ID i = 0x89

                Exclusive, B1

Apr  7 19:13:58.726: //3918//TCL :/tcl_PutsObjCmd: -- in act_SetupContinue

Apr  7 19:13:58.726:

Apr  7 19:13:58.726: //3918//TCL :/tcl_PutsObjCmd: --  descr: Shibly

Apr  7 19:13:58.726:

Apr  7 19:13:58.726: //3918//TCL :/tcl_PutsObjCmd: --   DNIS: 5002

Apr  7 19:13:58.726:

Apr  7 19:13:58.730: ISDN BR0/1/1 Q931: TX -> PROGRESS pd = 8  callref = 0x81

        Progress Ind i = 0x8181 - Call not end-to-end ISDN, may have in-band info

Apr  7 19:13:58.758: ISDN BR0/1/1 Q931: TX -> ALERTING pd = 8  callref = 0x81

Apr  7 19:13:58.766: //3918//TCL :/tcl_PutsObjCmd: -- in act_SetupDone

Apr  7 19:13:58.766:

Apr  7 19:13:58.770: //3918//TCL :/tcl_PutsObjCmd: --   status: ls_000

Apr  7 19:13:58.770:

Apr  7 19:13:58.782: ISDN BR0/1/1 Q931: TX -> CONNECT pd = 8  callref = 0x81

        Channel ID i = 0x89

                Exclusive, B1

Apr  7 19:13:58.834: ISDN BR0/1/1 Q931: RX <- CONNECT_ACK pd = 8  callref = 0x01

Apr  7 19:13:58.838: %ISDN-6-CONNECT: Interface BRI0/1/1:1 is now connected to 5002 N/A

Apr  7 19:14:04.838: //3119//TCL :/tcl_PutsObjCmd: TCL B-ACD:  >>> B-ACD Service Running <<<

Apr  7 19:14:08.042: ISDN BR0/1/1 Q931: RX <- DISCONNECT pd = 8  callref = 0x01

        Cause i = 0x8090 - Normal call clearing

        Progress Ind i = 0x8288 - In-band info or appropriate now available

Apr  7 19:14:08.042: %ISDN-6-DISCONNECT: Interface BRI0/1/1:1  disconnected from 7728783361 , call lasted 9 seconds

Apr  7 19:14:08.042: //3918//TCL :/tcl_PutsObjCmd: -- in act_Cleanup

Apr  7 19:14:08.042:

Apr  7 19:14:08.078: ISDN BR0/1/1 Q931: TX -> RELEASE pd = 8  callref = 0x81

Apr  7 19:14:08.126: ISDN BR0/1/1 Q931: RX <- RELEASE_COMP pd = 8  callref = 0x01

MoneyMatters-2911#

[acampbell · Accepted solution]

Hi,

May be you are hitting bug id

CSCtu95640

This is still under investigation at Cisco and has been referred to a second bug CSCsi06623

These refer to PRI but I reckon they really mean Q931 so PRI/BRI.

Regards,
Alex.
Please rate useful posts.

[shiblyibrahim]

Thanks Alex. I guess you are right. Its strange when we hit with small issues and take time to find a work around. I had to get some extra help to get a work around done so when a call comes from AA/CUE the service initates thereby displaying the caller name.

Thanks,

Shibly