cancel
Showing results for 
Search instead for 
Did you mean: 
cancel
Announcements
110
Views
5
Helpful
4
Replies
msmalik
Beginner

External Phone Number Mask

Hello,

I am trying to display a specific number on the receiving side, when a user makes an outbound call. 

At the moment it's displayed the generic reception number, which I assume is configured at the Gateway/trunk level.

How can I override the global setting for this individual user? Changing the number at global level is not an option. 

Putting the number is External Phone Number Mask is not working as it still displays the generic number.

Thanks 

4 REPLIES 4
Nithin Eluvathingal
VIP Mentor

You need to find out from there the pilot number gets added. it can be from CUCM or it can be from the gateway.

Run a DNA and see the call flow.

 

Also kindly share the gateway configuration.

 

After configuring the external pone number mask on the device, from route pattern you need to enable "Use Calling Party's External Phone Number Mask" check box.

 

Screenshot 2022-04-26 111357.png



Response Signature


  • Results Summary
    • Pattern = 0.04XXXXXXXX
    • Partition = Partition_National
    • Time Schedule =
    • Calling Party Information
    • Dialed Digits = 00450255555
    • Match Result = RouteThisPattern
    • Matched Pattern Information
    • Called Party Number = 018310450255555
    • Time Zone = Etc/GMT
    • End Device = General-PSTN-RL
    • Call Classification = OffNet
    • InterDigit Timeout = NO
    • Device Override = Disabled
    • Outside Dial Tone = NO
  • Call Flow
    • Positional Match List = 0450255555
    • DialPlan =
    • Route Filter
    • Require Forced Authorization Code = No
    • Authorization Level = 0
    • Require Client Matter Code = No
    • Call Classification =
    • PreTransform Calling Party Number = 4111
    • PreTransform Called Party Number = 00450255555
    • Calling Party Transformations
    • ConnectedParty Transformations
      • ConnectedLineId Presentation = Default
      • ConnectedName Presentation = Default
    • Called Party Transformations
      • Called Party Mask =
      • Discard Digits Instruction = PreDot
      • Prefix = 01831
      • Called Number = 018310450255555
    • RouteGroup :RouteGroup Name= General PSTN (RG_ISDN)
      • External Phone Number Mask = On
      • Calling Party Mask =
      • Prefix =
      • Calling Party Number = 0289844111
      • Called Party Mask =
      • Discard Digits Instructions =
      • Prefix =
      • Called Number = 00450255555
      • End Device Name = SIP_FCVG2
      • PortNumber = 0
      • Device Status = UnKnown
      • AAR Group Name =
      • AAR Calling Search Space = CSS_National
      • AAR Prefix Digits =
      • Call Classification = Use System Default
      • Calling Party Selection = Originator
      • CallingLineId Presentation = Default
      • CallerID DN =
      • End Device Name = SIP_FCVG1
      • PortNumber = 0
      • Device Status = UnKnown
      • AAR Group Name =
      • AAR Calling Search Space = CSS_National
      • AAR Prefix Digits =
      • Call Classification = Use System Default
      • Calling Party Selection = Originator
      • CallingLineId Presentation = Default
      • CallerID DN =
      • End Device Name = PH-CUBE-PRI
      • PortNumber = 0
      • Device Status = UnKnown
      • AAR Group Name =
      • AAR Calling Search Space =
      • AAR Prefix Digits =
      • Call Classification = OffNet
      • Calling Party Selection = First Redirect Number (External)
      • CallingLineId Presentation = Allowed
      • CallerID DN =
      • PreTransform Calling Party Number = 4111
      • PreTransform Called Party Number = 00450255555
      • Calling Party Transformations
      • Called Party Transformations
      • Device :Type= SIPTrunk
      • Device :Type= SIPTrunk
      • Device :Type= SIPTrunk
    • Route Pattern :Pattern= 0.04XXXXXXXX
    • Route List :Route List Name= General-PSTN-RL

Hi There, 

As per the DNA, the number sent to the gateway is 0289844111 (Caller ID). If you are not seeing this on the remote party, then it may be either 

  1. number manipulation at the gateway end 
  2. the number 0289844111 is not part of the DDI range from the service provider. So the service provider is masking the number with the main number. 

Please share the gateway configuration and debug ccsip message from the gateway. 

Regards,

 

If it’s a pri connection with isp share the debug isdn q931 and if it’s sip trunk with isp, share the debug voice ccapi inout 

 

also kindly share the gateway config to see if there exit any translation from the gateway.

 

From the DNA I can see your calling information as 0289844111.

 



Response Signature


Create
Recognize Your Peers
Content for Community-Ad