cancel
Showing results for 
Search instead for 
Did you mean: 
cancel
Announcements
Walkthrough Wednesdays
2510
Views
0
Helpful
4
Replies
fuhrersk8
Participant

FAC and CMC on CUCM 8.5

                   Hello guys!

I need some advice on the following: a client has authorization codes per user in order to make any type of outbound call doesnt matter if is Intl or Local, etc. Which of the two is best suitable, Forced Authorization codes per users or Client Matter Codes per users? Also, I tested both, both work the same way, but I noticed that there is a big delay after the user enter the code and the actual call connecting to the outside phone, so the users get confused because they think they have to press something more after entering the code. Please some advice and thanks in advanced.

2 ACCEPTED SOLUTIONS

Accepted Solutions
Rob Huffman
Hall of Fame Community Legend

Hi Nephtali,

When using codes to allow/disallow calling privileges you want to use FAC's

Here's a clip;

Forced Authorization Codes (FAC) and Client Matter Codes (CMC) allow you to manage call access and accounting. CMC assists with call accounting and billing for billable clients, while Forced Authorization Codes regulate the types of calls that certain users can place.

Client matter codes force the user to enter a code to specify that the call relates to a specific client matter. You can assign client matter codes to customers, students, or other populations for call accounting and billing purposes. The Forced Authorization Codes feature forces the user to enter a valid authorization code before the call completes.

The delay is related to this interaction;

If you do not append the FAC or CMC with #, the system waits for the T302 timer to extend the call. So instruct users to press # at the end of the dial string.

http://www.cisco.com/en/US/docs/voice_ip_comm/cucm/admin/8_5_1/ccmfeat/fsfaccmc.html#wp1052254

Cheers!

Rob

"Everything is broken" - Bob Dylan

View solution in original post

brendand05
Beginner

You need to hit # (pound/hash) at the end of the code, or wait for the inter-digit timeout to expire (default is 10 seconds)

Sent from Cisco Technical Support iPad App

View solution in original post

4 REPLIES 4
Rob Huffman
Hall of Fame Community Legend

Hi Nephtali,

When using codes to allow/disallow calling privileges you want to use FAC's

Here's a clip;

Forced Authorization Codes (FAC) and Client Matter Codes (CMC) allow you to manage call access and accounting. CMC assists with call accounting and billing for billable clients, while Forced Authorization Codes regulate the types of calls that certain users can place.

Client matter codes force the user to enter a code to specify that the call relates to a specific client matter. You can assign client matter codes to customers, students, or other populations for call accounting and billing purposes. The Forced Authorization Codes feature forces the user to enter a valid authorization code before the call completes.

The delay is related to this interaction;

If you do not append the FAC or CMC with #, the system waits for the T302 timer to extend the call. So instruct users to press # at the end of the dial string.

http://www.cisco.com/en/US/docs/voice_ip_comm/cucm/admin/8_5_1/ccmfeat/fsfaccmc.html#wp1052254

Cheers!

Rob

"Everything is broken" - Bob Dylan

View solution in original post

Excellent Rob, thanks a lot for the information.

brendand05
Beginner

You need to hit # (pound/hash) at the end of the code, or wait for the inter-digit timeout to expire (default is 10 seconds)

Sent from Cisco Technical Support iPad App

View solution in original post

Thanks Brendan for the help.

Content for Community-Ad

Spotlight Awards 2021