05-25-2009 08:58 AM - edited 03-15-2019 06:11 PM
Hi,
I am using CM5.1.3. FAC codes are not shown in Conference calls other than the first one in CDR. Any way by which these calls can be billed to the conference initiator.
Thanks in advance.
05-25-2009 09:07 AM
ad-hoc? meet-me?
What is the process you use for the conference?
HTH
java
if this helps, please rate
05-25-2009 09:11 AM
Ad-hoc.
User A dials User B
User A dials User C and does a conference.
User A dials User D and includes in conference.
fac is used for every call made in the conference.
Ideally it should show all the calls with the code used by User A but nothing is reflected in CDR.
05-25-2009 09:46 AM
OK, so if i understand correctly you only see FAC for A call B. right?
You should see it for the direct call from A to C, but not when C joins the conference as that is other call leg in which FAC has nothing to do.
HTH
java
if this helps, please rate
05-25-2009 10:14 AM
It doesn't shows. Thats where the confusion is :)
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