cancel
Showing results for 
Search instead for 
Did you mean: 
cancel
509
Views
5
Helpful
5
Replies
Highlighted
Enthusiast

FAC not working with 3905

Hi

We have CUCM 9.1 with 3905 and 6921 phones, both phones are running SIP. 6921 working with FAC, but 3905 not working with FAC, when we enter FAC its not getting the PIN number,

Please guide to resolve this, is there any specific configuration for 3905 with FAC

Regds

$

1 ACCEPTED SOLUTION

Accepted Solutions
Highlighted

5 REPLIES 5
Highlighted
Cisco Employee

Hi Fernando,

What is the firmware on 3905 and are you using variable length route patterns?

You could be running into the following

http://tools.cisco.com/Support/BugToolKit/search/getBugDetails.do?method=fetchBugDetails&bugId=CSCty26479

3905 unable dial to variable length route pattern with FAC

Symptom:

When dialing a variable length route patten such as 9011! or 900! the call is unable to be completed.

Conditions:

This will occur on a 3905 model phone if Forced Authorization Code is enabled on the route pattern.

Workaround:

Remove the requirement for Forced Authorization Code from the route pattern OR

Use  a non-variable length route pattern by adding a # to the route pattern,  such as 9011!# or 900!#.  Instruct users to dial a # after variable  length number.
The Predot-Trailing# digit discard instruction (DDI) should be used to avoid sending a # to the service provider

HTH

Manish

Highlighted

Is this Fixed in latest Firmware ? 9.4 ?

Regds

$

Highlighted

Highlighted
Highlighted

Hi Manish

Thanks for the info,

Regds

$

Content for Community-Ad