Factory Reset IP Phone using SSH

[gpsriramdc]

Hi All,

Has there anyway to do the factory reset of the phone (7942) remotely. What will the command to reset the phone from SSH console ?

Thanks in Advance !!!

[Terry Cheema]

Only way to factory reset is from phone itself. With CUCM 10.X I think there is a possibility of remote wipe as long as you have phone registered to CUCM (I haven't tried that you can try if you have CUCM 10.X onwards.

Ref: http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cucm/rel_notes/10_0_1/delta/CUCM_BK_C206A718_00_cucm-new-and-changed-1001/CUCM_BK_C206A718_00_cucm-new-and-changed-1001_chapter_010.html#CUCM_TK_R6E1A08E_00

-Terry

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[Nadeem Ahmed]

Hello ,

Remote wipe is being supported on certain phones not all phones in CUCM 10.x

ProductProtocolFeatureParametersCisco DX650SIPRemote Wipe Cisco DX70SIPRemote Wipe Cisco DX80SIPRemote Wipe  - See more at: https://supportforums.cisco.com/discussion/12204176/how-perform-factory-reset-remotely-cisco-9951#sthash.5De5uujW.dpuf

ProductProtocolFeatureParametersCisco DX650SIPRemote Wipe Cisco DX70SIPRemote Wipe Cisco DX80SIPRemote Wipe  - See more at: https://supportforums.cisco.com/discussion/12204176/how-perform-factory-reset-remotely-cisco-9951#sthash.5De5uujW.dpuf

https://supportforums.cisco.com/discussion/12204176/how-perform-factory-reset-remotely-cisco-9951

http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cucm/admin/10_0_1/ccmcfg/CUCM_BK_C95ABA82_00_admin-guide-100/CUCM_BK_C95ABA82_00_admin-guide-100_chapter_01001000.html#CUCM_TK_RE4D02BE_00

Br,

Nadeem Ahmed

seems like we have only these  phones support this feature

Product	Protocol	Feature	Parameters
Cisco DX650	SIP	Remote Wipe
Cisco DX70	SIP	Remote Wipe
Cisco DX80	SIP	Remote Wipe

- See more at: https://supportforums.cisco.com/discussion/12204176/how-perform-factory-reset-remotely-cisco-9951#sthash.5De5uujW.dpuf

[Leo Laohoo]

Nadeem, 

This feature would be useful if this function is applicable to a lot of the phones (not just the top-end models).  Is there plans/road-map to push this feature (Remote Lock/Wipe) down to other phone models like 79XX, 88XX, 99XX?

[Aman Soi]

Hi,

you could login into Cisco Unified Reporting from the top right in Call Manager and run Unified CM Phone Feature list .Now, select the Proudct and then, feature u are looking for.

attached is the snapshot

regds,

aman

[Leo Laohoo]

Thanks Aman.  +5.

[gpsriramdc]

Thanks All for your support & valuable time...

[Terry Cheema]

Thanks Nadeem +5 - In the link I posted it does say only some phones are supported but I was typing from a mobile device couldn't pull up the supported models.

Is there a list published anywhere which specifies the supported models. As Leo has mentioned it would be nice though to have this for all phones.

gpsriramdc : You have no other way than to manually do a factory reset. Although it will show you the phones available for remote wipe, if you submit the query it will come up with an error, I tried on a 7936:

 SEPXXXXXXXXX does not exist or support this functionality

Result Summary :

WIPE for 0 PHONES passed.

WIPE for 1 PHONES failed.

End Time : 05/28/2015 10:04:56

-Terry