After Agent answers an ACD call, attempts a Direct Transfer to an invalid extension.
Finesse produces the following error and takes about 10 seconds to return back to the active call.
UCCE 12.5.1.10000-24 ES08
Error: Cannot Perform Operation. Error code: CTI-1
UCCX 12.5.1.11003-511 ES01
Error: Cannot Perform Operation. Error code: CTI-14
Is this expected behavior?
The Dialed Number Anaylzer shows the invalid extension as BlockThisPattern.
Just confirming that Finesse should be producing an error code and a delay of 10 seconds.
