Finesse notifications authentication error

[soliveirbnppf]

Hi,

We are currently developing a web based application that will use finesse 9 API's as interface with UCCE and we are using java as dev technology.

As we need to receive notifications concerning every finesse agents, we must login in XMPP server with an administrative user.

The objective of this operation is to receive all agents dialogs state in a centralized way.

So we are subscribing every node as “/finesse/api/User/{id}” using the same login.

We are using the finesse admin user to do this, but we receive the following error: SASL authentication PLAIN failed: not-authorized

Can you help us?

Thanks in advance,

[Leo Salcie Tejeda]

Hi sofia,

Wrong forum, please move this post here: https://supportforums.cisco.com/community/netpro/collaboration-voice-video/contact-center?view=discussions

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