I have below servers and client already setup:
- Call Manager 10
- Cisco Unified Call Center Express
- Cisco Finesse Client for Agent
- Cisco Finesse Client for Supervisor
I don’t know how to setup silent monitoring to Agent by Supervisor, through
BIB (Build in Bridge) in Call Manager.
Could you give me some guildline, it is good to give me step by step
configuration. Thank you very much.
Andy
