firmware load info on CCM is missing after successful image installation

[Gokul Dev]

Hello,

Firmware image for 7925g is installed on the call manager server. But, it dosen't appear in 'firmware load information'.

Wireless phone is 7925g with App Load ID: CP7925G-MFG-F.3.LOADS

Call manager is running on version 4.2

Any help would be much appreciated.

Thanks in advance.

Abhishek

[michael o'nan]

Since it doesn't sound like a firmware upgrade but that you are adding firmware it is required to do a cluster reboot. 

[Gokul Dev]

Hello Michael,

I will explain you the whole scenario to make it more clear.

We bought a 7925g with the App Load ID as mentioned before.

Also, call manager is running on version 4.2

Now, after going through a cisco document, I downloaded the .exe file 'cmterm-7925-sccp.1-4-1SR1.exe' from Cisco and installed it on the call manager server.

Installation was a success. Later, just to make sure if it got installed correctly, I clicked on the device status to check the 'firmware load information', but that 7925 entry is not there.

To be frank, I am new to cisco IP telephony and m just stuck here, I don't know what to do now.

Waiting for your reply.

Thank you loads.

[Gokul Dev]

Hello.. 

No answers????

[michael o'nan]

Did you reboot the call manager servers after installing the file?