Firmware reverting to old version

[alexfield1]

I posted a week or so ago about one of my phones randomly power cycling. It was determined that the issue was prob bc of old firmware, so I asked the network admin about upgrading the firmware. We looked into it and it appears as though the phone has reverted back to old firmware, and i don't know how or why.

In CM, the phone is listed with an up to date load -

Active Load ID

SCCP45.9-1-1SR1S

However, on the IP page and under the debug alerts, it appears to have swithced to an older load:

21:53:05 25: Name=SEP58BC27758A18 Load= SCCP45.8-3-3SR2S Last=Initialized
	21:53:05 25: Name=SEP58BC27758A18 Load= SCCP45.8-3-3SR2S Last=Initialized
	21:53:06 6: Name=SEP58BC27758A18 Load= SCCP45.8-3-3SR2S File Not Found
	21:53:06 25: Name=SEP58BC27758A18 Load= SCCP45.8-3-3SR2S Last=Initialized
	21:53:06 14: Name=SEP58BC27758A18 Load= SCCP45.8-3-3SR2S Last=CM-closed-TCP
	21:53:07 14: Name=SEP58BC27758A18 Load= SCCP45.8-3-3SR2S Last=CM-closed-TCP
	21:22:09 23: Name=SEP58BC27758A18 Load= SCCP45.8-3-3SR2S Last=Reset-Restart
	5:58:18p 25: Name=SEP58BC27758A18 Load= SCCP45.9-1-1SR1S Last=Initialized
	5:59:14p 25: Name=SEP58BC27758A18 Load= SCCP45.9-1-1SR1S Last=Initialized
	9:58:24a 23: Name=SEP58BC27758A18 Load= SCCP45.9-1-1SR1S Last=Reset-Restart

Any ideas as to why it's happening? I'm not sure if it's more than just this phone or not.

[Gajanan Pande]

What is the phone model, present phone load version & targetted phone load version ?

GP.

[Gajanan Pande]

For all SCCP firmware upgrades from firmware release versions earlier than 8.3(3) to version 8.5(2)SR1 or greater, you must first upgrade your firmware to version 8.5(2). Once you have upgraded to version 8.5(2), you can upgrade your IP Phone to vers...

Pls rate the post if it helps.

GP.