09-20-2013 09:31 AM - edited 03-16-2019 07:28 PM
Everyone,
Here is the situation I have:
Durring the day a line needs to be set to flash only, at night it needs to ring. Per or customers instructions, we can't have multiple buttons for this line so using time of day in CUCM with a day and night line will not work.
Dose anyone have any ideas on how to do somthing like this?
We are using CUCM 9.1
Thanks in Advance
09-20-2013 12:45 PM
With the base product, you can only use time of day routing, and adapt your customer needs to what it actually delivers.
Otherwise you will have to look for a third-party application that modifies configuration on a time schedule.
09-20-2013 01:11 PM
TOD only affects routing, not the behavior of a DN, you cannot have the same DN affected by TOD.
There's no native way to achieve what you want, flash at some times, and ring at others.
I believe only having a script running AXL to do that would achieve that. And I'm not even sure of that.
HTH
java
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09-20-2013 01:24 PM
Hi Michael,
Just to add a note to the good tips from my friends Paolo & Java (+5)
I know that users hate having to do anything hard like pressing a button
but if your user is up to it they could use DND during the day
DND incoming call alert settings determine how the incoming call alert gets presented to the user when DND Ringer Off or DND Call Reject is enabled. The following list gives the available options:
You can configure DND Incoming Call Alert on a per-device basis and also configure it on the Common Phone Profile window for group settings. If you do not set up the configuration at the device level, the Common Phone Profile settings get used.
Do Not Disturb
Cheers!
Rob
"Your life is worth much more than gold."
- Bob Marley
09-20-2013 01:52 PM
Thanks for the replies,
I did a search, but couldn't find any 3rd party applications that can do what I need
I'm well aware TOD only affects routing, that is why I originally said it will not work for this issues.
Unfortunately, DND will affect all lines on the phone not just one particular line, so DND is not an option.
09-20-2013 01:56 PM
Hi Michael,
Maybe if you can tell us why the customer desires this or what they are
trying to achieve we can think of an alternate method or some sort of work-around
Cheers!
Rob
"Your life is worth much more than gold."
- Bob Marley
09-20-2013 03:14 PM
The CEO of this company will call a line when he needs to get in contact with someone. During the day time it should ring the admin phones, and also flash the other exec phones. Apparently this line ringing on these exec phones during the day is a no-no (not sure why).
This way the other execs have the option to pickup the call durrning the day, and if an Admin picks up the call they can place it on hold and let the other execs pick it up. They do not want to have to transfer a call off of this line, park it, or do anything except place it on hold and pick it up at another phone (I've already fought and lost this battle).
At night time the exec lines need to ring in addition to the admin lines. That way if an exec is working late and there are no admins to answer the line, they will have an audible alert that the CEO is calling.
This is a very inflexible group for this project. They had an old Tadiran system which could do what I described above, and they want the new Cisco system to mimic it. Unfortunately, they refuse to change their behavior for the new phones.
Right now, I think the only option I have is to go ahead and create 2 TOD numbers for this line - day and night. I would apply both lines to the phones, admins would have both lines set to ring. The execs would have the day line set to flash only and the night line set to ring. I can probably eventually convince the customer to do this but, if possible they would like to keep it to one line.
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