09-10-2014 09:14 PM - edited 03-17-2019 12:07 AM
I need to configure CUCM such that all incoming calls to a particular DID will be forwarded to an outside # (like an 800 #). There is no physical phone for this DID. I have been trying to do this with 2 different methods. First using a "directory number" approach and second method using "translation pattern" - both with the outside # configured under the forward all boxes. However, both methods doesn't appear to be working. Callers will hear 4 rings and 3 fast beeps and the call terminates.
How should I configure this?
09-10-2014 09:23 PM
Hi,
Is there a route pattern with # to match the forward to destination?
Manish
09-10-2014 09:34 PM
there is a long distance route pattern 9.1[2-9]XX[2-9]XXXXXX (which covers the destination). I can also call this destination directly from any phone.
09-10-2014 09:40 PM
Easiest method is the TP, just make sure you're using the right CSS that allows you to reach the RP for the call.
09-10-2014 11:16 PM
There is no "#" in the destination. and the long distance CSS does include the long distance RP.
Assuming all incoming calls to extension 1111 (full number is 222-111-1111)should forward to (800) 888-8888, and my cell phone is (222) 222-2222. I see the following on the CUBE routers when I place the call.
Immediately after I place the call -
CUBE#sh call active voice compact
<callID> A/O FAX T<sec> Codec type Peer Address IP R<ip>:<udp>
Total call-legs: 4
175314 ANS T0 g711ulaw VOIP P2222222222 172.30.202.164:19058
175315 ORG T0 g711ulaw VOIP P2221111111 0.0.0.0:0
175316 ANS T0 g711ulaw VOIP P912222222222 0.0.0.0:0
175317 ORG T0 g711ulaw VOIP P18008888888 0.0.0.0:0
There is a 8 or 9 sec of no sound/ring after the call is place, after I hear the 1st ring, CUBE shows the following -
CUBE#sh call active voice compact
<callID> A/O FAX T<sec> Codec type Peer Address IP R<ip>:<udp>
Total call-legs: 4
175320 ANS T0 g711ulaw VOIP P912222222222 0.0.0.0:0
175321 ORG T0 g711ulaw VOIP P18008888888 0.0.0.0:0
09-10-2014 09:40 PM
You need a route pattern ending with '#' because the destination that you are forwarding to contains a '#' at the end. Configure a route pattern with # at the end and see if it works.
Manish
09-10-2014 09:43 PM
If you mean to say that the forward destination does not contain a #, then basically you need to ensure that the forwarding css has access to the partition of this route pattern. If the call still fails, get the details callmanager traces for a failed call.
Manish
09-10-2014 11:28 PM
This is possible, you can forward a DID to another external number.
Just check CSS/PAR Codec's etc. I have done this several times, even for UCCX where a call is diverted to an external call center when people are waiting X minutes in the queue.
JH
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