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Forward All is not forwarding exernal calls

FilmEvans
Level 1
Level 1

Hello,

 

I have a US-based user who is using Forward All on his line, to forward his calls to his US-based cell phone.  The user is working in Canada for several months and has international coverage on his cell phone while in Canada.

 

Internal calls to his number are forwarding, but external calls to his 10-digit number are not.  They either generate a busy signal or a message saying the call can not be connected.  We've tested the forwarding by removing the "1" for long distance and the area code on the user's cell number, but get the same results.

 

Any insight would be appreciated.  Thanks,

 

Bob

 

 

2 Replies 2

jonathan.salter
Level 3
Level 3

CSS for the Forward all is most likely set incorrectly.

Please remember to rate useful posts, click on the stars below.

Under his DN check CSS Activation Policy. Based on this check that the CSS
is able to call international calls.

If you use RTMT or DNA to analyze call routing it will help .