Forward on CallManager

[gabiulici]

Hi,

I make a forward for a group support from our location, the forward should be available only on the time interval 00:00 - 09.00.

The problem is that the forward in availabel all the time, not only  00:00 - 09.00, we have 2 support group in different Continent.

First Support group to take calls from 09.00 - 23.00 ( in our location )

Second group to take calls from 00:00 - 09:00 ( diffrent Continent )

[mkchandak]

CallManager does not support time of the day forwarding. All forwards are rould the clock. What you need to do instead is Time of the day routing. Here, you could configure the same extension/DDI twice and assign it 2 different partitions. Each partition would have a specific time period configured. During the time period calls can be routed accordingly. Here is more info on ToD:

Example:http://www.cisco.com/en/US/products/sw/voicesw/ps556/products_configuration_example09186a0080a7bc96.shtml

Documentation: http://www.cisco.com/en/US/docs/voice_ip_comm/cucm/admin/7_1_2/ccmsys/a03tod.html

Though the above document might not be of the version you are using, the same can be used with all versions of CUCM which support ToD.

[tonyperla]

You could always create a time schedule within CM.  Basically you create a time period and time schedule.  Then either add it to an exisitng or create a new partition.  Add the TS to the partition, make sure that the partition has proper access to the correct CSS.  I would then create a hunt group with the neccessary members that you need and assign that hunt group with the partition using the TS.  Hope this helps.

Tony