Forward unknown number

[opnineopnine]

Hi all,

I have a cucm 7.1 and the Call to forward is working the only issue is when I get the call I get unknown number.

How can I fix this?

Thanks all. 

[Charles Hill · Accepted solution]

Is the call forward to an external number?  cell phone?

Is the call forward/caller-id working when the call is forwarded to an internal phone?

If the call is forwarded to an external number, you can run a

debug isdn q931            

on the gateway and verify if Callmanger is sending out the caller-id and the redirecting number.

[opnineopnine]

Hello Charles,

This is a DS1 SVPRI connection. with the debug you sent me will it work ?

thanks.  

[Charles Hill]

Not sure about the SV part of SVPRI.  Haven't had the opportunity to work with SVPRI.

I would try it to verify if it works or not.

Login to your gateway and

term mon

debug isdn q931

and make test call.

Hope this helps...