Forward voicemail back to original extension

[ntalbot91]

I have a request to forward a line after no one has picked up to a different extension but if that person doesn't pick up have the original forwarding extension pickup.

In Short;

extension 1111 forward to 2222 if no answer

if there is no answer on extension after being forwarded to 2222 forward back to voicemail back to extension 1111

Both extensions currently have voicemail configured and we are running CUCM 10.5 and CUC 10.5

Any suggestions are greatly appreciated

Thanks,

Nick

[Rob Huffman · Accepted solution]

Hi Nick,

Unity Connection should work this way by default. If you set the FNA on 1111 to roll to 2222 on no answer and then set the FNA on 2222 to roll to your voicemail pilot on no answer the call will eventually end up receiving the greeting for 1111 on end up in the 1111 mailbox. The only way this won't work is if you've changed the Advanced setting in Unity Connection from "use original dialed number" to "use last redirecting number."

Cheers!

Rob

[ntalbot91]

Thanks! It was just as you described

Thanks again,

Nick

[Jaime Valencia]

Unless you have changed the default CUC configuration, that's the behavior you'll see. The original called number is used to choose the mailbox, not the last redirecting (unless you change the default config to have the latter)

Have you tried this??

[Rob Huffman]

Hi Nick,

You are most welcome my friend! Glad you got it sorted.

Cheers!

Rob