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forwarding calls to external number, but go to work number's Unity voice mailbox

angie_cscc
Level 1
Level 1

‎04-23-2014 11:26 AM - edited ‎03-16-2019 10:33 PM

If I configure my Cisco model 7960 phone to forward to my cell phone number and there is no answer, can the caller be directed back to my work number's Unity voice mailbox instead of my cell phone number's voice mailbox?

We use Cisco Unified CM and Unity Connection version 8.0.3.

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George Thomas
Level 10
Level 10

‎04-23-2014 01:01 PM

Yes its possible but not with Call forward but with Single number reach:

http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cucm/admin/8_6_1/ccmfeat/fsgd-861-cm/fsmobmgr.html

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angie_cscc
Level 1
Level 1
In response to George Thomas

‎04-24-2014 07:16 AM

Thank you for the information. 

Angie

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