cancel
Showing results for 
Search instead for 
Did you mean: 
cancel
Announcements

Community Helping Community

6209
Views
19
Helpful
2
Replies
Highlighted
Beginner

Forwarding to Unity Connection

I feel like I'm overlooking something simple here.

Phone A extenstion is forwarded to Phone B extension.

When someone calls Phone A's extension, and Phone B ultimately forwards this to voicemail, Unity Connection plays the greeting of Phone A (based on the Called Number).

Is there a way for Unity Connection to play Phone B's voicemail (based on the last redirecting number) in this scenario?

TIA

Ryan

Everyone's tags (2)
2 REPLIES 2
Beginner

Re: Forwarding to Unity Connection

Never mind I found the parameter of Use Last (Rather than First) Redirecting Number for Routing Incoming Call

under System Settings -> Advanced -> Conversations

Thanks,

Ryan

Hall of Fame Cisco Employee

Re: Forwarding to Unity Connection

Just so you know that's the default behavior you'll find on CUC and Unity, always use the original called number to determine which mailbox to reach.

HTH

java

If this helps, please rate

www.cisco.com/go/pdihelpdesk

HTH

java

if this helps, please rate
CreatePlease to create content
Content for Community-Ad
FusionCharts will render here