Forwarding to Unity Connection

[Ryan Schwab]

I feel like I'm overlooking something simple here.

Phone A extenstion is forwarded to Phone B extension.

When someone calls Phone A's extension, and Phone B ultimately forwards this to voicemail, Unity Connection plays the greeting of Phone A (based on the Called Number).

Is there a way for Unity Connection to play Phone B's voicemail (based on the last redirecting number) in this scenario?

TIA

Ryan

[Ryan Schwab]

Never mind I found the parameter of Use Last (Rather than First) Redirecting Number for Routing Incoming Call

under System Settings -> Advanced -> Conversations

Thanks,

Ryan

[Jaime Valencia]

Just so you know that's the default behavior you'll find on CUC and Unity, always use the original called number to determine which mailbox to reach.

HTH

java

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